Account Director (Healthcare + Consumer)

Movers+Shakers•Los Angeles, NY

About The Position

Movers+Shakers is seeking an Account Director to lead a $5–10M+ portfolio of pharmaceutical, B2B, and consumer clients. The role combines senior client relationship leadership, business growth and profitability ownership, and oversight of innovative, culturally relevant social work. A key client is a direct-to-consumer pharmaceutical brand seeking social-first creative that stands apart from traditional pharmaceutical advertising while addressing the demands of a highly regulated industry. The Account Director partners with creative, strategy, social, production, and project management teams to develop and execute social campaigns and always-on programs. The role calls for balancing ambitious creative with pharmaceutical regulations, FDA guidelines, medical, legal, and regulatory review, client feedback, and approval processes. It also owns account operations, including financials, scopes, resourcing, revenue forecasts, contracts, and profitability, and contributes to new business and agency growth. The position is full-time, with the option to begin on a freelance basis and potentially transition to a permanent role. The employer is looking for someone who can start as soon as possible. Los Angeles is preferred; New York City is also considered.

Requirements

At least 8 years of experience in account management or client services at an advertising, creative, or marketing agency, including leading teams and complex client relationships.
Experience working with pharmaceutical brands, ideally in a direct-to-consumer capacity, and a strong understanding of pharmaceutical advertising regulatory considerations.
Familiarity with FDA advertising guidelines and MLR review processes, including navigating complex stakeholder feedback and approvals.
Deep social media expertise and understanding of how brands can use social platforms to drive cultural relevance and business results.
Experience leading integrated social campaigns across organic, paid, influencer, and content-driven programs.
Demonstrated success managing multiple accounts, balancing competing priorities, and driving client growth and retention.
Strong business acumen, including experience managing account financials, scopes, resourcing, and profitability.
Proven ability to build trusted relationships with senior-level client executives and navigate challenging conversations confidently.
Experience leading, mentoring, and motivating high-performing cross-functional teams.
Exceptional communication, organizational, and problem-solving skills.
Flexible, entrepreneurial mindset and passion for pushing creative boundaries.
Kind, caring, and joyful.

Nice To Haves

Experience across multiple industries, particularly pharmaceutical, healthcare, B2B, and consumer brands.
Experience helping regulated brands adopt more innovative, social-first marketing approaches.
Experience in consumer health, wellness, or other rapidly evolving healthcare categories.

Responsibilities

Lead strategic client relationships across pharmaceutical, B2B, and consumer brands, understanding clients’ business challenges, objectives, and opportunities.
Partner with creative, strategy, and social teams to develop culturally relevant, boundary-pushing work with meaningful business impact.
Apply understanding of pharmaceutical advertising regulations, FDA guidelines, and MLR review processes to support innovative, compliant creative.
Build trusted relationships with client stakeholders at all levels, including senior marketing executives, and anticipate their needs.
Identify opportunities to expand client partnerships, grow revenue, and strengthen long-term relationships while maintaining account profitability.
Lead and motivate cross-functional teams across creative, strategy, social, production, and project management.
Advocate for ambitious creative while navigating regulatory requirements, client feedback, and approval processes.
Manage account financials, scopes, resourcing, revenue forecasts, contracts, and profitability.
Oversee development and execution of social campaigns and always-on programs, ensuring work is strategically sound, creatively strong, and delivered on time.
Contribute to new business opportunities, organic growth initiatives, and the continued success of Movers+Shakers.