Account Director, Mid-Market Enterprise

OpenAI•San Francisco, CA

8d•$365,000 - $365,000•Hybrid

About The Position

OpenAI’s mission is to build safe artificial general intelligence (AGI) that benefits all of humanity. Its Go To Market team helps customers learn how to leverage and deploy AI products across their businesses, bringing together Sales, Solutions, Support, Marketing, and Partnership professionals. The Account Director role combines technical understanding, vision, partnership, and value-driven strategy. The successful candidate will drive opportunities through the entire sales cycle, from pipeline generation to closure, working with researchers, engineers, and solution strategists to help customers evolve their industries with AI. The role is based in San Francisco and follows a hybrid work model requiring three days in the office per week. Relocation assistance is offered to new employees.

Requirements

At least 9 years of experience selling platform-as-a-service and/or software-as-a-service.
Experience designing and executing complex deal strategies.
Experience supporting the growth of fast-growing, high-performance companies.
Experience working directly with C-level executives.
Ability to communicate technical concepts to customers and internal stakeholders.
Experience leading high-visibility customer events, such as customer advisory boards, conferences, and product launches.
Experience gathering, distilling, and processing complex market intelligence relating to industries, competitors, customers, and prospects.
Customer-centric approach, with the ability to understand customer priorities, build executive and cross-functional relationships, and act as a trusted advisor.
Passion for or deep curiosity about artificial intelligence and enthusiasm for educating customers about AI and its future applications.
Ability and interest in building systems and processes from the ground up and executing them precisely.
Comfort with solving new, bespoke, multidimensional challenges and experimenting with solutions.
Strong understanding of go-to-market best practices, strategic planning, and stakeholder alignment.

Responsibilities

Manage a portfolio of accounts and develop and execute comprehensive account plans.
Lead prospects from consideration through successful deployment.
Partner with solutions and research engineering teams to build and execute complex customer programs and projects.
Own a consumption revenue target.
Manage consumption revenue forecasts.
Analyze key account metrics, create reports, and provide insights to internal and external stakeholders.
Monitor the industry landscape, including people, competitors, and partners, to contribute to the product roadmap and other corporate strategies.
Collaborate with solutions, marketing, communications, business operations, people operations, finance, product management, and engineering.
Support the recruitment and onboarding of teammates.
Support the development of company culture.