Account Director, Brand
About The Position
The Account Director, Brand manages a portfolio of Stacker brand clients, from growing startups to established mid-size companies, and owns their experience from kickoff through renewal. The role reports to the Head of Accounts and partners with an Account Coordinator, the Editorial team, and the Value Team. Clients typically seek more backlinks, brand mentions, and visibility in search and AI answers. The Account Director helps clients get started quickly, keeps content moving, demonstrates results, owns a quarterly renewal goal, and identifies opportunities for larger packages when appropriate.
Requirements
- 3–5+ years of experience in account management, client success, or a client-facing marketing role.
- Experience owning renewals or managing a book of business.
- Working knowledge of SEO, content marketing, or link building.
- Comfort with analytics tools such as Google Analytics, Search Console, Ahrefs, or SEMrush.
- Strong written and verbal communication skills, including the ability to explain performance changes constructively.
- Strong organizational skills and ability to manage multiple accounts with different timelines.
- Genuine interest in media, journalism, or how content gets discovered.
Nice To Haves
- MarTech, agency, or digital PR experience.
- Familiarity with GEO or AI search.
Responsibilities
- Run client kickoffs by confirming goals and KPIs, explaining the portal and editorial guidelines, and setting expectations for submissions and review.
- Track content pacing against contracts, follow up on submissions and approvals, and help clients use the services they have paid for.
- Explain editorial feedback, suggest angles likely to be picked up, and involve Editorial or the Value Team when clients need deeper strategy.
- Report on pickup, backlink, and search performance in relation to kickoff goals, identifying what is working and what to try next.
- Own renewals by starting conversations early, addressing concerns to reduce churn, and recommending upgrades when results support them.
- Keep CRM notes, tasks, and account health information current.
- Share client learnings and help improve team templates and processes.
Benefits
- Equity program.
- Unlimited PTO.
- 100% remote work.
- Three months of paid parental leave.
- 401(k) match.
- Full health and dental coverage.
- Life insurance and short-term disability.
- Team culture, events, and retreats.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
