Account Development Representative

SCP Distributors•Sarasota, FL

1d•Onsite

About The Position

The Account Development Representative (ADR) owns a dedicated portfolio of approximately 500–700 customer accounts and grows those accounts through proactive outbound sales by phone. The role builds relationships with pool builders, service companies, and retailers; identifies purchasing opportunities; and demonstrates how POOLCORP products and services can add value to customers’ businesses. The ADR works with the field sales team and Sales Centers to provide appropriate, consistent customer attention. The representative manages the full sales cycle by phone, including identifying customer needs, recommending solutions, quoting, addressing objections, negotiating, and closing. The role uses phone, email, text, and virtual meetings to support customers, maintains interaction and opportunity records in the CRM, and works toward shared activity and growth metrics. The position reports to the Sales Manager and collaborates with Territory Sales Representatives, Sales Center teams, Customer Service, and Sales Center and Regional Managers.

Requirements

1–3 years of sales experience, ideally in inside sales, telesales, or account management within a distribution or B2B environment.
Proactive, competitive hunter mentality and comfort initiating phone conversations and asking for the business.
Ability to manage a large book of accounts, prioritize time, and work in a fast-paced, metrics-driven environment.
Excellent verbal communication, listening, negotiation, and objection-handling skills.
Resilience, self-motivation, and disciplined follow-through.
Comfort with CRM systems such as Salesforce or similar, Microsoft Office, and multi-line phone systems.
High school diploma or GED.

Nice To Haves

Experience in pool, irrigation, building products, or trade distribution.
Bilingual in English and Spanish.
Two- or four-year degree.

Responsibilities

Manage an assigned portfolio of approximately 500–700 accounts and develop a call plan and cadence for proactive customer contact.
Make a high volume of outbound calls to existing, lapsed, and underpenetrated customers to drive sales, margin growth, and share of wallet.
Complete the full sales cycle by phone: identify needs, recommend solutions, quote, overcome objections, negotiate, and close.
Monitor purchasing patterns to identify declining accounts, missing product categories, and cross-sell or upsell opportunities, and act promptly.
Promote POOLCORP products, programs, early-buy and seasonal promotions, and digital tools, including POOL360.
Win back lapsed and at-risk accounts and help convert prospects into active, loyal customers.
Use phone, email, text, and virtual meetings to stay connected and respond to customer needs.
Maintain accurate and timely CRM records of customer interactions, opportunities, and follow-up details.
Meet or exceed shared metrics for outbound calls, customer conversations, sales growth, and account penetration.
Partner with Territory Sales Representatives, Sales Center teams, and Customer Service to resolve issues and deliver a seamless customer experience.
Collaborate with Sales Center and Regional Managers to grow the business.
Perform other duties as assigned.

Benefits

Medical, dental, vision, and prescription drug coverage.
Flexible Spending Accounts.
Wellness Programs.
401(k) with company match.
13 days of paid time off, increasing with tenure.
8 paid holidays.
Employer-paid life insurance and long-term disability insurance.
Paid parental leave.
Fully funded tuition education programs.
Bonus programs, including employee recognition and referrals, Summer Madness, and annual performance bonuses.
Employee Stock Purchase Plan.
Employee discounts.
Performance bonuses up to $2,500.
Comprehensive training programs and opportunities for career growth and advancement.