Account Development Representative

SCP Distributors•Tampa, FL

23h

About The Position

The Account Development Representative (ADR) owns a dedicated portfolio of approximately 500–700 customer accounts and grows the business through proactive outbound selling by phone. The role builds relationships with pool builders, service companies, and retailers, identifies opportunities to increase customers’ share of wallet, and demonstrates how POOLCORP products and services can add value. The ADR works with the field sales team and Sales Centers to provide appropriate attention to each account.

Requirements

1–3 years of sales experience; ideally in inside sales, telesales, or account management in a distribution or B2B environment.
Proactive, competitive hunter mentality and comfort initiating conversations by phone and asking for the business.
Ability to manage a large book of accounts, prioritize time, and work in a fast-paced, metrics-driven environment.
Excellent verbal communication, listening, negotiation, and objection-handling skills.
Resilience, self-motivation, and disciplined follow-through.
Comfort with technology, including CRM systems, Microsoft Office, and multi-line phone systems.
High school diploma or GED.

Nice To Haves

Pool, irrigation, building products, or trade distribution experience.
Bilingual in English and Spanish.
A two-year or four-year degree.

Responsibilities

Own and manage an assigned portfolio of approximately 500–700 accounts, developing a call plan and cadence for consistent proactive contact.
Make a high volume of outbound calls to existing, lapsed, and underpenetrated customers to drive sales, margin growth, and share of wallet.
Complete the sales cycle by phone: identify needs, recommend solutions, quote, overcome objections, negotiate, and close.
Monitor purchasing patterns to identify declining accounts, missing product categories, and cross-sell or upsell opportunities, and act on them promptly.
Promote POOLCORP products, programs, early-buy and seasonal promotions, and digital tools such as POOL360.
Win back lapsed and at-risk accounts and help convert prospects into active, loyal customers.
Use phone, email, text, and virtual meetings to stay connected and respond to customer needs.
Maintain accurate, timely CRM records of customer interactions, opportunities, and follow-up details.
Meet or exceed shared metrics for outbound calls, customer conversations, sales growth, and account penetration.
Partner with Territory Sales Representatives, Sales Center teams, and Customer Service to resolve issues and deliver a seamless customer experience.
Collaborate with Sales Center and Regional Managers to grow the business.
Perform other duties as assigned.