Account Development Representative

Lendio • Lehi, UT

2d

About The Position

The Account Development Representative works on the small-scale optimization team to help deliver business insight and accelerate automation of key components. The role builds and maintains trust-based relationships with business partners across the organization, aligning people, processes, and systems throughout the Digital Marketing and Customer Success ecosystem. It also involves gathering customer information and answering customer questions.

The representative supports lead generation and outbound sales efforts, serves as the first point of contact for new business prospects, and coordinates prospect introductions and follow-up with sales representatives. The role also maintains customer records, responds to inquiries, identifies customer needs, and works with Sales and Operations on processes and procedures. The work schedule is Monday through Friday.

Requirements

• Exceptional written and oral communication skills.
• Strong work ethic and eagerness to learn and make new connections with prospects.
• Excellent problem-solving skills and willingness to collaborate in a highly competitive environment.
• Strong phone contact-handling skills and active listening.
• Customer orientation and ability to adapt and respond to different types of people.
• Ability to multitask, prioritize, and manage time effectively.
• Ability to handle a high volume of outbound calls.

Nice To Haves

• Interest in closing deals using complex market research and focusing on continued learning and improvement.

Responsibilities

• Execute outreach strategies for new lead generation methods.
• Support senior sales teams and sales representatives with outbound strategies and lead-generation efforts.
• Monitor and attend prospect meetings, handling introductions and follow-up with sales representatives.
• Serve as the first point of contact for new business prospects and determine appropriate next steps.
• Bring innovative lead-generation ideas to weekly meetings with sales teams.
• Maintain and update customer account information and records.
• Identify customer needs and take proactive steps to maintain positive experiences.
• Respond to customer queries and business owners in a timely and effective manner.
• Work with Sales and Operations on processes and procedures.
• Provide accurate, valid, and complete information.
• Record customer interactions, process customer accounts, and file documents.
• Engage customers and go the extra mile to support them.

Benefits

• Competitive pay.
• Traditional benefits suite.
• Paid vacation and holidays.
• 401(k) with company match.
• Company-contributed HSA.
• Onsite gym and standing desks.
• Wellness program.
• Discounted cellular plans.
• Paid parental leave.
• Infertility coverage.
• Collaborative, high-performing team environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed