Account Development Representative

POOLCORP•Tampa, FL

2d•$22 - $28•Onsite

About The Position

The Account Development Representative (ADR) owns a dedicated portfolio of approximately 500–700 customer accounts and grows the business through proactive outbound selling by phone. The role develops relationships with pool builders, service companies, and retailers; identifies purchasing opportunities; and demonstrates how POOLCORP products and services can add value. The ADR partners with the field sales team and Sales Centers to provide accounts with appropriate support and attention. The ADR manages the full phone-based sales cycle, from identifying needs and recommending solutions to quoting, negotiating, overcoming objections, and closing. The position also monitors customer purchasing patterns, pursues cross-sell and upsell opportunities, promotes products and programs, and works to retain or reactivate accounts. Customer interactions and opportunities are recorded in the CRM, and the role works with Territory Sales Representatives, Sales Center teams, Customer Service, and management to support customers and grow the business.

Requirements

1–3 years of sales experience; inside sales, telesales, or account management in a distribution or B2B environment is ideal.
Proactive, competitive approach and comfort making calls, starting conversations, and asking for business.
Ability to manage a large book of accounts, prioritize time, and work in a fast-paced, metrics-driven environment.
Excellent verbal communication, listening, negotiation, and objection-handling skills.
Resilience, self-motivation, and disciplined follow-through.
Comfort with technology, including CRM systems, Microsoft Office, and multi-line phone systems.
High school diploma or GED.

Nice To Haves

Pool, irrigation, building products, or trade distribution experience.
Bilingual in English and Spanish.
A two-year or four-year degree.

Responsibilities

Own and manage an assigned portfolio of approximately 500–700 accounts, creating a call plan and cadence for consistent proactive contact.
Make high-volume outbound calls to existing, lapsed, and underpenetrated customers to drive sales, margin growth, and share of wallet.
Complete the full sales cycle by phone, including identifying needs, recommending solutions, quoting, overcoming objections, negotiating, and closing.
Monitor purchasing patterns to identify declining accounts, missing product categories, and cross-sell or upsell opportunities, and act promptly.
Promote POOLCORP products, programs, early-buy and seasonal promotions, and digital tools such as POOL360 to increase purchasing across POOLCORP channels.
Win back lapsed and at-risk accounts and help convert prospects into active, loyal customers.
Use phone, email, text, and virtual meetings to stay connected and respond to customers’ needs.
Maintain accurate, timely CRM records of customer interactions, opportunities, and follow-up details.
Meet or exceed shared metrics for daily outbound calls, customer conversations, sales growth, and account penetration.
Partner with Territory Sales Representatives, Sales Center teams, and Customer Service to resolve issues and deliver a seamless customer experience.
Report to the Sales Manager and collaborate with Sales Center and Regional Managers to grow the business.
Perform other duties as assigned.

Benefits

Medical, dental, vision, and prescription drug coverage.
Flexible Spending Accounts and wellness programs.
401(k) with company match.
13 days of paid time off, increasing with tenure, and 8 paid holidays.
Employer-paid life insurance and long-term disability insurance.
Paid parental leave.
Fully funded tuition education programs.
Bonus programs, including employee recognition and referrals, Summer Madness, and annual performance bonuses.
Employee Stock Purchase Plan.
Employee discounts.