Customer Service (Account Coordinator)

Cosmetic Solutions • Boca Raton, FL

1d

About The Position

The Account Coordinator plays a vital role in client relationship management, responsible for various aspects of support that enhance the client experience. This role involves collaborating with Account Executives and Business Development to provide seamless service to clients by managing tasks such new product sample management, internal order management, customer-supplied material management, finished goods shipping, and addressing production timing escalations. The Account Coordinator ensures efficient operations and client satisfaction, contributing to the overall success of the business.

Requirements

• Proven admin or assistant experience
• Ability to manage multiple assignments simultaneously
• Positive attitude for a high paced work environment
• Excellent time management skills and ability to multi-task and prioritize work
• Attention to detail and problem solving skills
• Excellent written and verbal communication skills
• Strong organizational and planning skills
• Proficient in MS Office (Excel, Word, Powerpoint, etc.)
• Associates Degree or equivalent

Nice To Haves

• previous administrative experience a plus

Responsibilities

• Oversee the process of managing new product samples, ensuring timely delivery to clients, and maintaining clear communication throughout the sample phase.
• Liaise with customers to coordinate the delivery and receipt of customer-supplied materials, including tracking ETAs and packing slips. Create internal purchase orders as necessary.
• Manage inventory and replenishment requests to ensure an adequate sample stock is available to the Sales Team.
• Facilitate and manage the shipping of finished goods between the client and the internal shipping department, ensuring orders reach their destination on time and in excellent condition.
• Process customer purchase orders and maintain accurate order information within internal systems. Review order details for completeness and accuracy, coordinate with the Account Executive regarding discrepancies or required changes, and support order revisions and updates as directed.
• Maintain and update open order reports, ensuring information is accurate and current. Monitor orders for potential delays, risks, or discrepancies, summarize key updates and issues, and communicate findings to the Account Executive for follow-up and customer communication as needed.
• Assist Account Management and Business Development Teams in various support tasks to enhance client service and ensure seamless operations.
• Provide general administrative support as needed to contribute to overall departmental efficiency.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree