Account Coordinator – Contract Packaging
About The Position
The Account Coordinator supports the Contract Packaging sales team as the day-to-day point of contact for a set of brand customers. The role owns customer orders from purchase order through shipment and works hands-on with production, the warehouse, and shipping to meet delivery dates. It is a fast-paced, high-volume role involving many SKUs and operational moving parts, rather than a traditional corporate desk job. The position is 100% onsite in the Inland Empire, California, and follows a Monday–Friday schedule from 7:00 AM to 3:30 PM. It is primarily office-based, with regular time on the production floor and in the warehouse, where safety and dress requirements apply. Occasional exposure to fumes, airborne particles, and some chemicals may occur. Pay is $25.00–$33.00 per hour, depending on experience, and the role is non-exempt with an annual bonus program.
Requirements
- At least 2 years of experience in contract manufacturing, contract packaging, co-packing, OEM, or private label.
- Experience managing a high volume of SKUs and orders, ideally in personal care, cosmetics, household, food, beverage, or nutraceuticals.
- Ability to multitask and stay organized in a fast-paced manufacturing environment.
- Experience working directly with production and planning teams on delivery dates.
- Strong Excel skills and ERP experience, such as SAP, JDE, Oracle, or similar.
- Clear, proactive written and verbal communication.
- A bachelor’s degree, an associate degree with at least 2 years of related experience, or an equivalent combination of education and experience.
Responsibilities
- Own customer orders end to end, including entry, confirmation, tracking, and expediting.
- Act as the liaison between brand customers and the plant, monitoring materials, components, and production runs to protect delivery dates.
- Communicate proactively with customers when schedules change.
- Coordinate daily shipments with the warehouse and carriers.
- Prepare customer reports, including open order, status, and inventory reports.
- Support the sales team with order entry, follow-ups, and sample coordination.
- Join customer visits with sales leadership and attend trade shows as needed.
Benefits
- Annual bonus program
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What This Job Offers
Education Level
Associate degree
