Access Services Rep 1 - PT, Floater

Baylor Scott & White Health•Rowlett, TX

3d•Onsite

About The Position

The Access Services Representative 1 obtains accurate patient demographic and insurance information to support registration, insurance benefit verification, and collection of patient financial responsibilities. The position is scheduled for 20 hours per week and includes every Saturday. Shifts are split between Labor & Delivery at Lake Pointe Rowlett Main Campus (7:00 AM–7:00 PM) and Rockwall Imaging Center (7:45 AM–12:00 PM), with opportunities to pick up additional shifts at other locations. The role involves interviewing and registering patients across multiple locations and department areas, verifying insurance eligibility and benefits, establishing and collecting patient financial responsibilities, and supporting a positive patient experience. The representative may also perform cashiering duties and assist patients with directions, escorts, and mobility assistance when applicable. The position requires professional, empathetic communication in stressful and emotional situations, along with the ability to manage changing priorities and maintain accurate records.

Requirements

High school diploma or GED equivalent.
Less than one year of experience.
Good listening and communication skills and professional telephone etiquette.
Professional demeanor in stressful and emotional environments, including situations involving crime, behavioral health, suffering patients, and life-or-death circumstances.
Empathy and strong communication with patients and families during trauma; exceptional customer service skills.
Ability to manage multiple and changing priorities effectively and in an organized manner.
Excellent data-entry, numeric, typing, and computer navigation skills.
Basic computer skills and Microsoft Office.

Responsibilities

Conduct and document patient interviews to obtain demographic and financial information for registration, insurance verification, precertification, and billing.
Register patients at multiple locations and work in different department areas, understanding the patient flow processes in each area.
Identify process improvement opportunities that support teamwork, revenue cycle functions, and the patient experience.
Communicate with other areas and departments about patient delays and schedule changes.
Verify patient insurance eligibility and benefit levels for services.
Calculate and collect patient dues according to financial policies; establish patient liability, advise on deposit requirements, and negotiate payment arrangements as needed.
Perform cashiering duties when assigned, following established policies and procedures.
Assist patients to nursing units by providing directions, personal escorts, and medical mobility assistance such as wheelchairs, when applicable.
Follow order validation, cash policy, government payor, and patient safety requirements, including proper patient identification.
Escalate potential service issues to management when necessary.