Access Services Rep 1

Baylor Scott & White Health•Frisco, TX

About The Position

The Access Services Representative 1 obtains accurate patient demographic and insurance information to support registration, insurance benefit verification, and collection of patient financial responsibilities. The role conducts patient interviews, registers patients across multiple locations and department areas, verifies coverage and benefits, calculates patient dues, establishes liability, and advises patients about deposits and payment arrangements. It may also include cashiering duties and assisting patients with directions, escorts, or mobility assistance when applicable. The representative coordinates with other departments about patient delays and schedule changes, supports revenue-cycle processes and the patient experience, and follows requirements for order validations, cash handling, government payors, and patient identification. The role is based at Baylor Scott & White The Heart Hospital in Frisco, which is preparing to open in Spring 2027. Select roles may begin as early as Summer 2026 for orientation and training at other Baylor Scott & White Heart Hospitals.

Requirements

High school diploma or GED equivalent.
Less than one year of experience.
Good listening and communication skills and professional telephone etiquette.
Ability to maintain a professional demeanor in stressful and emotional situations, including crime, behavioral health, patient suffering, and life-or-death situations.
High empathy and strong communication with patients and families during trauma, with exceptional customer-service skills.
Ability to manage multiple, changing priorities effectively and in an organized manner.
Excellent data-entry, numeric, typing, and computer-navigation skills.
Basic computer skills and familiarity with Microsoft Office.

Responsibilities

Conduct and document patient interviews to collect demographic and financial information for registration, insurance verification, precertification, and billing.
Register patients at multiple locations and in different department areas, and understand the patient flow processes in each area.
Identify process improvement opportunities that support teamwork, improve revenue-cycle functions, and enhance the patient experience.
Communicate with other areas and departments about patient delays and schedule changes.
Verify patient insurance eligibility and benefit levels for services.
Calculate and collect patient dues according to financial policies, establish patient liability, advise on deposit requirements, and negotiate payment arrangements as needed.
Perform cashiering duties as assigned, following established policies and procedures.
Provide directions, personal escorts, and medical mobility assistance such as wheelchairs when applicable.
Comply with order-validation, cash-policy, government-payor, and patient-safety requirements for proper patient identification.
Escalate potential service issues to management when necessary.