Access Services Rep 1- PRN

Baylor Scott & White Health•Grapevine, TX

About The Position

The Access Services Representative 1 obtains accurate patient demographic and insurance information to support registration, insurance benefit verification, and collection of patient financial responsibilities. The role may involve registering patients at multiple locations and in different department areas, with an understanding of the patient flow processes in each area. It may also include cashiering as the department’s main responsibility and assisting patients with directions, escorts, or mobility assistance such as wheelchairs, when applicable.

Requirements

High school diploma or GED equivalent.
Less than one year of experience.
Good listening and communication skills and professional telephone etiquette.
Maintain a professional demeanor in stressful and emotional situations, including crime, behavioral health, patient suffering, and life-or-death situations.
Demonstrate empathy and effective communication with patients and families during trauma, along with exceptional customer service skills.
Ability to manage multiple, changing priorities effectively and in an organized manner.
Excellent data-entry, numeric, typing, and computer navigation skills.
Basic computer skills and Microsoft Office.

Nice To Haves

Less than one year of patient registration experience.

Responsibilities

Conduct and document patient interviews to obtain demographic and financial data for registration, insurance verification, precertification, and billing.
Register patients at multiple locations and in different department areas, following the patient flow processes in each area.
Identify process improvement opportunities that support teamwork, revenue cycle functions, and the patient experience.
Communicate with other areas and departments about patient delays and schedule changes.
Verify insurance eligibility and benefit levels for services.
Calculate and collect patient financial responsibilities according to financial policies; establish patient liability, advise on deposits, and negotiate payment arrangements as needed.
Perform cashiering duties when applicable, following established policies and procedures.
Provide patients with directions, personal escorts, and medical mobility assistance, such as wheelchairs, when applicable.
Follow order validation, cash handling, government payor, and patient safety requirements, including proper patient identification.
Escalate potential service issues to management when necessary.