Access Services Rep 2 - PT, Weekends

Baylor Scott & White Health • Pflugerville, TX

1d

About The Position

The Access Services Representative 2 collects accurate demographic and insurance information to register patients, verifies insurance benefits, and collects patient financial responsibilities. The representative cross-trains and works in all assigned areas and serves as a mentor or trainer for peers.

This is a part-time weekend position working Saturday and Sunday from 6 a.m. to 6 p.m.

Requirements

• High school diploma or GED equivalent.
• Two years of healthcare or customer-service experience, or education equivalency; the qualifications section also states two years of experience.
• Good listening, interpersonal, and communication skills, with professional, pleasant, and respectful telephone etiquette.
• Ability to maintain a professional demeanor in stressful and emotional situations, including crime, behavioral health, patient suffering, and life-or-death situations.
• Empathy and effective communication with patients and families during trauma, along with exceptional customer-service skills.
• Ability to manage multiple and changing priorities effectively and in an organized manner.
• Excellent data-entry, numeric, typing, and computer-navigation skills.
• Basic computer skills and Microsoft Office.

Responsibilities

• Conduct and document patient interviews to obtain demographic and financial data for registration, insurance verification, precertification, and billing.
• Understand patient-flow processes in each assigned area.
• Identify process-improvement opportunities that support teamwork, revenue-cycle functions, and the patient experience.
• Communicate with other areas and departments about patient delays and schedule changes.
• Verify patient insurance eligibility and benefit levels for services; calculate and collect patient liabilities according to financial clearance policies, including for existing or bad-debt accounts.
• Establish patient liability, explain deposit requirements, and negotiate payment arrangements when necessary, in accordance with policy.
• Perform cashiering duties when assigned, following established policies and procedures.
• Help patients reach nursing units by providing directions, personal escort, or mobility assistance such as wheelchairs; escalate potential service issues to management when needed.
• Follow requirements for order validation, cash policy, government payors, and patient safety, including proper patient identification.
• Conduct formal, documented training and serve as a resource to others.
• Accept new responsibilities identified by leadership and perform revenue-cycle duties in multiple areas or locations as assigned.

Benefits

• Health and welfare benefits, with immediate eligibility noted; coverage and eligibility may vary by position type and level.
• 401(k) savings plan with dollar-for-dollar match up to 5%.
• Tuition reimbursement.
• PTO accrual beginning Day 1.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED