Access Management Specialist / Information Technician II

MSU Careers Details•East Lansing, MI

1d•Remote

About The Position

The Digital Strategies & Services (DSS) Access Management Team manages user permissions and systems access for the wide variety of applications used by the Division of Residential and Hospitality Services (RHS). Reporting to the Service Desk & Access Team Manager, the Access Management Specialist manages and documents user access permissions, coordinates with RHS system administrators to maintain documentation and workflows, conducts scheduled permission audits, identifies role-based access and training needs, troubleshoots access issues, develops access-related knowledge and training materials, and reviews access management tickets for quality assurance. All positions in RHS are designated as critical status. During a university closure, modification, or suspension of operations due to snow or other emergency conditions, the employee is expected to make reasonable attempts to report to work as scheduled. Employees with approved remote work agreements may be called upon to work on-site to serve the MSU community. This position is remote-friendly, meaning some or all duties may be performed remotely as mutually agreed upon. Standard work hours are 8 a.m. to 5 p.m.

Requirements

Knowledge equivalent to that normally acquired in the first two or three years of college, technical, vocational, or business school, such as an associate degree; or an equivalent combination of education and experience.
One to three years of related and progressively more responsible or expansive work experience in an information technology area, or an equivalent combination of education and experience.
Strong organizational and communication skills.
Team-oriented approach and attention to detail.
Proficiency in Microsoft O365.
Experience working in Active Directory.
Knowledge of HR processes.
Resume and cover letter are required application materials.
Provide three professional references knowledgeable of your work.

Nice To Haves

Comprehension of access management best practices.
Experience working with business users to define and review business-process security.
Experience performing internal audits and/or risk assessments.
Certifications in ITIL, Access Management, HR specialist, or IAM.

Responsibilities

Manage and document user access permissions that are created, modified, or disabled.
Meet regularly with RHS system administrators to maintain accurate documentation and workflows.
Perform scheduled system user permission audits to meet security and financial requirements.
Identify user role-based access and training requirements.
Troubleshoot user access and permission issues.
Create or modify access-related knowledge base articles and training materials.
Perform quality assurance reviews on access management tickets.