Access Coordinator/Medical Scheduler

Neurotherapeutic Pediatric Therapies•Oregon City, OR

7d•Onsite

About The Position

A busy pediatric therapy clinic is seeking a full-time Access Coordinator and Scheduler to coordinate day-to-day administrative operations and help families access care. This fast-paced, in-office role supports families through intake, onboarding, and scheduling while contributing to efficient clinic operations and clinician scheduling. The position is 36 hours per week over a five-day work week and is based in Oregon City, Oregon. Compensation is $21.26–$25.84 per hour, depending on experience. The coordinator creates and maintains client and referral records in the EHR, manages intake workflows and referral follow-up, coordinates appointments and clinician schedules, and supports cancellations, rescheduling, and waitlists. The role also serves as a point of contact for families, answers questions about onboarding and appointments, sends documentation and scheduling communications, and records interactions in the EHR. Professional, compassionate customer service and attention to detail are important in this fast-paced healthcare environment.

Requirements

High school diploma or equivalent.
Experience using EHR systems and scheduling platforms.
Proficiency with Microsoft Office and Google Workspace.
Outgoing, well-organized, detail-oriented, and able to provide excellent customer service in a fast-paced environment.

Nice To Haves

At least 1–2 years of experience in medical scheduling, healthcare administration, front office coordination, or a related healthcare support role.
Experience in pediatric, rehabilitation, behavioral health, or outpatient healthcare settings.
Bilingual in Spanish.
Knowledge of medical terminology, insurance verification, scheduling workflows, and authorization processes.

Responsibilities

Create new client and referral records in the EHR system.
Enter and maintain accurate demographic and insurance information, referral source and provider information, presenting concerns, and intake summaries.
Upload and organize referral and intake documentation.
Initiate and maintain intake workflow statuses and assign referrals to appropriate scheduling or intake queues.
Monitor referral progress through onboarding and follow up promptly on referrals and intake tasks.
Coordinate intake appointments and ongoing scheduling needs.
Manage clinician schedules to support efficient utilization and timely access to care.
Assist with cancellations, rescheduling, and waitlist management.
Communicate scheduling availability and updates to families.
Support continuity of care through accurate and proactive scheduling.
Collaborate with clinical and administrative teams on scheduling and client access needs.
Serve as a point of contact for families during onboarding and scheduling.
Answer family questions about scheduling, intake paperwork, onboarding steps, and appointment logistics.
Send intake documentation and scheduling communications to families.
Document communication attempts and interactions in the EHR.
Provide professional, compassionate, and timely customer service.