Access Associate (Full-time, Days)

Rochester Regional Health • Rochester, NY

5d • Onsite

About The Position

The Access Associate provides administrative support in the Women's Health department at 3349 Monroe Avenue, Rochester, New York. This role serves as a first point of contact for patients and their families, requiring a warm and inviting disposition. Duties include greeting patients, completing check-in and check-out procedures, and processing payments. The position is full-time, 40 hours per week, with a Monday–Friday schedule from 8:00 a.m. to 4:30 p.m.

Requirements

• Intermediate computer skills.
• Excellent customer service and communication skills.
• Ability to perform sedentary, primarily office-based work involving prolonged sitting, fine motor skills, clear visual and auditory ability, sustained concentration, frequent interruptions, independent decision-making, and information processing.

Nice To Haves

• A two-year degree or an equivalent combination of education and work experience is preferred.

Responsibilities

• Manage incoming calls and provide necessary information.
• Greet patients, provide direction as needed, and schedule appointments.
• Complete patient registration according to departmental policy.
• Verify insurance eligibility and coverage, and obtain precertification or authorization when applicable.
• Collect and process payments when applicable.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed