Access Associate (Full-time, Days)
About The Position
As an Access Associate, you provide administrative support and serve as a first point of contact for patients and their families. The role includes greeting patients, completing check-in and check-out procedures, and processing payments. You will manage incoming calls, provide information and directions, schedule appointments, complete patient registration, verify insurance eligibility and coverage, and obtain precertification or authorization when applicable. The position is full-time, 40 hours per week, at the Dialysis Center - Seneca Ridge in Rochester, New York. The schedule is Monday through Friday and every other weekend, with shifts of either 7:30 a.m.–4:00 p.m. or 8:30 a.m.–5:00 p.m.
Nice To Haves
- A two-year degree or equivalent combination of education and work experience.
- Intermediate computer skills.
- Excellent customer service and communication skills.
Responsibilities
- Manage incoming calls and provide necessary information.
- Greet patients, provide direction as needed, and schedule patient appointments.
- Complete patient registration according to departmental policy.
- Verify insurance eligibility and coverage, and obtain precertification or authorization when applicable.
- Collect and process payments when applicable.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
