Access Associate | Full-Time Days
About The Position
As an Access Associate, you will provide administrative support and serve as the first point of contact for patients and their families. The position includes greeting patients, performing check-in and check-out procedures, scheduling appointments, providing information over the phone, and processing payments. The role also involves completing patient registration and verifying insurance eligibility and coverage, including obtaining precertification or authorization when applicable. This is a full-time, day-schedule position in the Administrative department at UMMC - North Street Campus in Batavia, New York. The schedule is Monday through Friday, 8:00 AM to 4:00 PM. The posted pay range is $17.85–$20.00; actual pay may vary based on position details, FTE, experience, qualifications, specialty, internal equity, location, and contracts.
Requirements
- Intermediate computer skills.
- Excellent customer service and communication skills.
- One year of customer service experience preferred.
- An associate degree is preferred; a two-year degree or an equivalent combination of education and work experience is preferred.
Nice To Haves
- A two-year degree or equivalent combination of education and work experience.
- An associate degree.
- One year of customer service experience.
Responsibilities
- Manage incoming calls and provide necessary information.
- Greet patients, provide direction as needed, and schedule patient appointments.
- Complete patient registration according to departmental policy.
- Verify insurance eligibility and coverage and obtain necessary precertification or authorization when applicable.
- Collect and process payments when applicable.
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What This Job Offers
Job Type
Full-time
Education Level
Associate degree
