Access Associate (Full-time, Days)

Rochester Regional Health • Rochester, NY

5d • Onsite

About The Position

The Access Associate provides administrative support at the Imaging Center, serving as a first point of contact for patients and their families. The role includes greeting patients, completing check-in and check-out procedures, answering incoming calls, scheduling appointments, assisting with registration and insurance verification, obtaining precertification or authorization when applicable, and collecting and processing payments. The position is full-time, 40 hours per week, with Monday through Friday daytime shifts of 8–10 hours, varying by schedule.

Requirements

• Warm and inviting disposition.
• Intermediate computer skills.
• Excellent customer service and communication skills.

Nice To Haves

• Two-year degree or an equivalent combination of education and work experience.

Responsibilities

• Manage incoming calls and provide necessary information.
• Greet patients, provide direction as needed, and schedule patient appointments.
• Complete patient registration according to departmental policy.
• Verify insurance eligibility and coverage, and obtain precertification or authorization when applicable.
• Collect and process payments when applicable.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed