Access Associate | Full-Time Days
About The Position
The Access Associate provides administrative support in the Radiology department at the Batavia Medical Campus. The role includes greeting patients and their families, completing check-in and check-out procedures, scheduling appointments, and processing payments. The Access Associate is a first point of contact and is expected to provide a warm, inviting, and helpful patient experience. The position is listed as full-time days, with 35 hours per week. Schedules may include weekday shifts from 7:00 a.m. to 3:30 p.m., 8:00 a.m. to 4:30 p.m., or 9:00 a.m. to 5:30 p.m., and weekend coverage on a rotating, as-needed basis.
Requirements
- Intermediate computer skills.
- Excellent customer service and communication skills.
Nice To Haves
- A two-year degree or an equivalent combination of education and work experience is preferred.
Responsibilities
- Manage incoming calls and provide necessary information.
- Greet patients, provide direction as needed, and schedule patient appointments.
- Complete patient registration according to departmental policy.
- Verify insurance eligibility and coverage and obtain precertification or authorization when applicable.
- Collect and process payments when applicable.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
