Access Associate (Full-time, Days)

Rochester Regional Health • East Ridge, TN

10d • Onsite

About The Position

The Access Associate provides administrative support in a physical therapy and sports rehabilitation department. The role is the first point of contact for patients and families and requires a warm, inviting disposition. Duties include greeting patients, completing check-in and check-out procedures, scheduling appointments, and processing payments. The position is based at 1381 East Ridge Road, Rochester, NY 14622, and is scheduled for 40 hours per week, Monday through Friday: three days from 7:00 a.m. to 3:30 p.m. and two days from 9:30 a.m. to 6:00 p.m.

Requirements

• Warm and inviting disposition.
• Intermediate computer skills.
• Excellent customer service and communication skills.

Nice To Haves

• A two-year degree or an equivalent combination of education and work experience.

Responsibilities

• Manage incoming calls and provide necessary information.
• Greet patients, provide directions as needed, and schedule appointments.
• Complete patient registration according to departmental policy.
• Verify insurance eligibility and coverage and obtain precertification or authorization when applicable.
• Collect and process payments when applicable.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed