Access Associate (Full-time, Days)

Rochester Regional Health

7d • $18 - $21 • Onsite

About The Position

The Access Associate provides administrative support at The Women's Center at Portland, serving as the first point of contact for patients and families. The role includes greeting patients, completing check-in and check-out procedures, scheduling appointments, and processing payments. The position is full-time, 40 hours per week, with a Monday–Friday schedule of 8:00 a.m.–4:30 p.m., rotating late Mondays from 10:30 a.m.–7:00 p.m., and possible floating. The work location is 1415 Portland Ave, MOB Suite 400/490, Rochester, New York 14621.

Requirements

• Intermediate computer skills.
• Excellent customer service and communication skills.

Nice To Haves

• A two-year degree or an equivalent combination of education and work experience is preferred.

Responsibilities

• Manage incoming calls and provide necessary information.
• Greet patients, provide directions as needed, and schedule patient appointments.
• Complete patient registration according to departmental policy.
• Verify insurance eligibility and coverage and obtain necessary precertification or authorization when applicable.
• Collect and process payments when applicable.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed