Access Associate, Batavia Primary Care (Full-Time, Days)
About The Position
As an Access Associate, you provide administrative support and serve as the first point of contact for patients and their families. The role includes greeting patients, completing check-in and check-out procedures, scheduling appointments, and processing payments. You also handle incoming calls, provide information and directions, complete patient registration according to departmental policy, verify insurance eligibility and coverage, and obtain precertification or authorization when applicable. The position is full-time, 40 hours per week, at UMMC - Jerome Center, 16 Bank Street, Batavia, NY. The schedule is Monday through Friday, 7:50 a.m. to 4:20 p.m.
Requirements
- Intermediate computer skills.
- Excellent customer service and communication skills.
Nice To Haves
- A two-year degree or equivalent combination of education and work experience.
- An associate degree.
- One year of customer service experience.
Responsibilities
- Manage incoming calls and provide necessary information.
- Greet patients, provide directions as needed, and schedule appointments.
- Complete patient registration according to departmental policy.
- Verify insurance eligibility and coverage and obtain necessary precertification or authorization when applicable.
- Collect and process payments when applicable.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
