Academic Success Coach

The Academic Success Coach at FEV Tutor is responsible for implementing and managing tailored tutoring programs for school districts across the United States. They work closely with clients to monitor and optimize program delivery, consult on implementation and professional learning, and drive increased product adoption within schools and districts. The ASC collaborates with various teams to identify customer needs, mitigate risks, and ensure a positive customer experience. This role requires 3 years of customer success or sales experience, knowledge of educational platforms, and familiarity with high impact tutoring research.

• Drive annual/quarterly retention/expansion goals by boosting adoption inside assigned accounts
• Strategically partner with educational leaders both onsite and in a virtual environment to understand needs, pain points, and prioritize to optimize utilization and desired outcomes
• Cement yourself as a trusted/strategic advisor with customers and drive continued value of products and services
• Create resources tailored to customers to help achieve workshop/training objectives and implementation
• Support and mentor junior teammates
• Monitor product usage and analyze data on territory to identify risk & growth opportunities
• Work collaboratively with Pod and peers in sales, product, marketing, and customer success to ensure the best possible experience for customers
• Serve as the internal champion of customer needs/issues and cross-departmentally program-manage customer concerns by communicating product feedback and proactively identifying risks
• Understanding of Clever, Classlink, or similar rostering platforms
• Experience leading change management initiatives from an administrator/manager role
• Knowledge of high impact tutoring research
• Knowledge of national and regional legislation related to or affecting intervention services
• Experience with Totango, Salesforce, or equivalent system is preferred
• Experience with K-12 educational settings and/or edtech is highly desirable
• Customer Success or Education leadership and/or coaching experience is preferred

• 3 years of customer success, support and/or sales experience is required
• A bachelor's degree is not required but preferred; a combination of education plus experience will be considered
• Understanding of Clever, Classlink, or similar rostering platforms
• Experience leading change management initiatives from an administrator/manager role
• Knowledge of high impact tutoring research
• Knowledge of national and regional legislation related to or affecting intervention services
• Experience with Totango, Salesforce, or equivalent system is preferred
• Experience with K-12 educational settings and/or edtech is highly desirable
• Customer Success or Education leadership and/or coaching experience is preferred

• Remote-first approach
• High growth opportunities
• Competitive health and welfare benefits
• Generous paid time off and holidays
• Fun culture that prioritizes professional and personal growth
• Encourages work/life balance