Academic Advisor (Student Services Professional IB and SSP II) 2 positions

CSU Careers • Chico, CA

9d • Onsite

About The Position

California State University, Chico is hiring two Academic Advisors at the Student Services Professional IB and Student Services Professional II levels. Both roles support student success, retention, and graduation through academic advising and related student services in the College of Engineering, Computer Science, and Construction Management (ECC).

The SSP IB works under the general supervision of the Director of ECC Student Success. The role provides developmental academic advising to prospective, current, and disqualified students, through drop-in visits, referrals, and appointments. The advisor helps students develop intentional decision-making skills and strategies for academic success, addressing problems from investigation and analysis through solution and implementation. Assigned work generally follows established procedures and guidelines.

The SSP II works independently under the general supervision of the Director of ECC Student Success, with primary work direction from the ECC College Advising and Retention Specialist. The role performs moderately complex student services work, including direct academic advising for ECC majors and minors and targeted outreach to current and incoming students in specific populations. The advisor answers initial student questions, assists the SSP III with admission and retention problems, and supports the ECC Student Success Center. This role uses professional judgment and communication skills to address complex student issues and help students make timely progress toward their degree objectives.

The positions are full-time, with a 12-month work year. The regular schedule is Monday through Friday, 8:00 a.m.–5:00 p.m.; the summer schedule is Monday through Thursday, 7:00 a.m.–5:30 p.m. Applications are open until filled, with review beginning November 12, 2026.

Requirements

• SSP IB: Equivalent to graduation from a four-year college or university in behavioral sciences, public or business administration, or a job-related field; additional specialized experience demonstrating relevant knowledge and abilities may substitute for education year for year.
• SSP II: Equivalent to graduation from a four-year college or university in behavioral sciences, public or business administration, or a job-related field, and two years of full-time professional experience in a student services program area or related field.
• SSP II: A master's degree in a job-related field may substitute for one year of professional experience.
• Additional specialized experience demonstrating successful application of Student Services Professional knowledge and abilities may substitute for required education year for year.
• Demonstrated experience working with diverse populations and commitment to student success and eliminating equity gaps.
• SSP II: Ability to exercise judgment, persuasiveness, imagination, and professional skills in advising students on complex problems.

Nice To Haves

• Experience in academic advising, counseling, orientation, teaching, another student services program, or a related field.
• Understanding of academic requirements and the overall planning process, including strategies for combining General Education and major coursework into an academic plan.
• Experience advising, coaching, or mentoring individuals to help them identify goals, navigate challenges, and achieve successful outcomes.
• Demonstrated interpersonal communication and relationship-building skills with a diverse college-student population.

Responsibilities

• Provide developmental academic advising to prospective, current, and disqualified students through drop-in visits, referrals, and appointments.
• Help students develop intentional decision-making skills and strategies for academic success.
• Address student problems from investigation and analysis through solution and implementation.
• Provide direct academic advising for majors and minors in ECC departments and programs (SSP II).
• Conduct targeted outreach to current and incoming students in specific ECC populations (SSP II).
• Answer initial student questions and assist the SSP III with admission and retention problems for incoming and current students (SSP II).
• Assist with the ECC Student Success Center (SSP II).
• Guide students through complex academic problems to support timely progress toward degree objectives (SSP II).
• Perform related activities supporting the University's focus on student success, retention, and graduation.

Benefits

• Tuition fee waiver, if eligible.
• Sick leave.
• Vacation.
• Health insurance.
• Other employee benefits; details are provided in the CSU employee benefits summary.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level