Academic Advisor (Multiple positions)

California State University, Northridge•Northridge, CA

1d•Hybrid

About The Position

The Academic Advisor performs moderately complex professional academic advisement under general supervision and provides individualized student support. The role advises students assigned to the College of Business & Economics Student Services Center/EOP and works on a team delivering services to new and continuing students, including specialized services for EOP students. The advisor works with students to identify activities, programs, and referrals that support their success at CSU Northridge and facilitate graduation. The position maintains caseload records and documents student contacts; identifies and helps resolve student issues; determines service needs; applies and upholds University policy; completes University forms; and makes referrals to College and University resources. The advisor also participates in EOP programs and contributes to workshops, events, training, and other activities supporting student success and graduation. Other duties may be assigned.

Requirements

Equivalent to graduation from a four-year college or university in a job-related field.
Equivalent to two years of professional experience in a student services program area or a related field. A job-related master's degree may substitute for one year of professional experience; additional specialized and relevant experience may substitute for required education on a year-for-year basis.
Ability to apply developmental advising principles and techniques to individual student needs.
Strong interviewing, counseling, problem-solving, and student support skills.
Ability to interpret and apply University policies, procedures, and academic requirements.
Ability to effectively support multicultural, low-income, and educationally disadvantaged student populations.
Proficiency in student information and advising systems, including SOLAR/PeopleSoft and EAB Navigate.
Demonstrated experience working with multicultural/multi-ethnic populations and students who are historically low income and educationally disadvantaged.

Nice To Haves

Direct experience with Educational Opportunity and Trio Programs is highly desirable.

Responsibilities

Provide academic advisement to assigned students in the College of Business & Economics Student Services Center/EOP.
Deliver services to new and continuing College of Business & Economics students, including specialized services for EOP students, as part of a team of advisors.
Work with students to identify activities, programs, and referrals that support their success and facilitate graduation.
Initiate and maintain caseload records and document student contacts.
Identify and facilitate resolution of student issues, determine service needs, apply and uphold University policy, complete appropriate University forms, and make referrals to College and University resources.
Participate in EOP programs and contribute to workshops, events, training, and activities that support student success and graduation.
Perform other duties as assigned.