AC Hotel Bar Manager

AHC Hospitality•Grand Rapids, MI

About The Position

The B&F Operations Manager for the AC Lounge leads daily operations of the lounge, overseeing the bartending team, beverage program, and guest experience. The role hires, trains, schedules, and coaches bar staff; manages ordering, inventory, and beverage costs; and creates seasonal cocktails and features to drive revenue. It ensures responsible alcohol service, health code compliance, and AC Hotels brand standards. The manager supports broader hotel operations and guest service, works with the Assistant General Manager on staffing and associate development, and contributes to budgeting, forecasting, profit maximization, purchasing, and cost control. The position also helps maintain property quality and safety, supports outlet coverage, and develops strategies to improve performance and guest satisfaction. This is a full-time position requiring weekend availability.

Requirements

High school diploma or GED.
At least 3 years of bartending experience, including at least 1 year in a lead, supervisory, or bar management role.
Strong knowledge of mixology, spirits, wine, beer, and current cocktail and beverage trends.
Ability to lead, motivate, and train a team in a fast-paced environment.
Inventory control, cost management, and ordering skills.
Comfort using POS systems, scheduling tools, and basic computer programs such as Excel and Outlook.
Basic math skills for calculating costs, pour costs, percentages, and inventory values.
Excellent guest service, communication, and problem-solving skills.
Strong organization and time-management skills, including the ability to handle multiple priorities.
Strong food and beverage background.
ServSafe certification and Alcohol Safety training.
Availability to work weekends.
Ability to stand and walk for long periods, including up to a full shift.
Ability to lift and carry up to 50 pounds, including cases of product and ice; kegs may be handled with assistance.
Ability to bend, stoop, reach, and repeatedly use hands and fingers to prepare drinks and handle objects.
Ability to talk, hear, taste, and smell to communicate with guests and check product quality.
Ability to work in moderate noise that may vary with live music or events, and tolerate flashing lights, music levels, and other bar entertainment elements.
Ability to break down and move bar equipment each shift with assistive resources.

Nice To Haves

Degree or coursework in hospitality or a related field.
At least 2 years in a supervisory or management role.
Hotel or full-service restaurant bar experience.
Experience with Birchstreet or a similar purchasing system.

Responsibilities

Oversee AC Lounge beverage and food operations, the bartending team, beverage program, and guest experience.
Hire, train, schedule, coach, and support bar staff; participate in interviewing, orientation, performance appraisals, and counseling under the Assistant General Manager's guidance.
Manage beverage ordering, inventory, costs, recipes, and seasonal cocktail and beverage features.
Ensure responsible alcohol service, health code compliance, AC Hotels brand standards, and applicable quality assurance specifications.
Provide exceptional guest service and help achieve team, brand, guest-service, inspection, and loyalty goals.
Support hotel operations beyond the lounge, maintaining awareness of Front Office, Guest Services, Parking, Housekeeping, Laundry, and Engineering functions.
Tour and visually inspect the property daily, monitoring cleanliness and the quality of products and services.
Participate in budgeting, forecasting, and profit maximization; prepare and review reports including profit and loss statements, yield management, capital planning, and payroll.
Use purchasing systems and inventory controls, work with vendors, and manage supplies, utilities, labor, and other controllable expenses within budget.
Represent the company to local businesses, colleges, government, and other trades, and support community and corporate social responsibility efforts.
Maintain knowledge of the local market, demand generators, competitor strategies, and community opportunities.
Identify performance concerns and service trends, develop solutions, and support implementation to improve guest satisfaction.
Help the hotel team manage occupancy, rates, wages, and controllable expenses.
Ensure the property is safe and secure for guests and associates.
Inspect kitchens, coolers, freezers, bars, and storage areas for product rotation and cleanliness; monitor equipment and submit repair orders to Engineering.
Verify that food and beverage logs and self-audits are accurate and up to date.
Monitor kitchen and stewarding labor costs and assist with culinary and stewarding payroll.
Manage outlet coverage and provide hands-on support, including working the line and supporting training or development.
Conduct daily staff affirmations or pre-shift meetings and keep current with required brand training, standards, and initiatives.
Obtain or maintain ServSafe, Allergen, and Alcohol Safety certifications.