AC Hotel Breakfast Server

AHC Hospitality•Grand Rapids, MI

5d•Onsite

About The Position

AHC Hospitality represents a diverse array of hotels, restaurants, and resorts, and is seeking a Breakfast Server for the AC Hotel. The team members provide exceptional experiences that delight guests at every touchpoint. This is a full-time position requiring weekend availability. The role involves fulfilling the daily operations of the AC Lounge & Kitchen, including guest service, table service, counter service, and side work. It requires adherence to the expectations of AHC and Marriott Corporate, including following QA standards, and fostering a teamwork environment to produce quality service.

Requirements

Must have some restaurant experience
High school diploma or GED; related experience and/or training
Is regularly required to stand and walk
Is required to use hands and fingers to handle or feel objects
Is required to frequently reach with hands and arms
Is regularly required to talk or hear; taste or smell
Is occasionally required to sit and stoop; kneel, crouch, or crawl
Must occasionally lift and/or move up to 40 pounds
Specific vision abilities required by this job include close vision, distance vision, and peripheral vision

Nice To Haves

Associate to attend TIPS training and properly card guests who appear under 40 years of age. Be comfortable to pour wine, beer or make a mixed drink when a bartender is not present.

Responsibilities

AC Lounge & Kitchen service includes counter service, barista, food running & table service
Maintain daily set up and/or breakdown of the AC Lounge & Kitchen by following daily checklists
Know each menu item and its ingredients
Be aware of events in the area. Be able to give suggestions to our guests
Follow and Maintain QA specs. Use the correct service lingo according to QA standards.
Follow and Maintain Health Department Specs. Fill out daily temp logs, rotate product first in, first out and record/dispose of expired product on the waste log
Strives to exceed guest satisfaction and looks for ways to provide the best possible service
Understands all facets of job responsibilities and displays the skills necessary to complete tasks
Complete daily cleaning duties and side work tasks, takes pride in their work
Reports to work on time and correctly follow the department attendance policy
Participates in department meetings and communicates freely expressing ideas, opinions or views. Communicates with management and other staff members
Displays a positive courteous and polite attitude, works well with others
Takes pride in their appearance and reports to work in complete uniform, wearing the proper shoes and socks professionally dressed and neatly groomed
Displays a sense of urgency and the ability to resolve guest concerns or department issues on their own
Utilize time well and is productive throughout the entire shift while meeting department standards
Looks for ways to save money by reducing waste and controlling expenses. Also tries to generate more revenues by offering ideas and suggestive selling to the guest whenever possible
Keeps work area neat and clean. Can be found picking up trash in public and back of the house areas of the Hotel. Knows where to recycle items for the department and consistently places them in the appropriate bins and recycling stations
Follow the AHC safety standards of our hotel
Associate to attend TIPS training and properly card guests who appear under 40 years of age. Be comfortable to pour wine, beer or make a mixed drink when a bartender is not present.
Answering the telephone & taking orders. Preparing these orders accurately and delivering following QA guidelines.
Actively taking care of each guest according to Marriott standards and department standards
Monitoring food waste
Maintain AC Lounge & Kitchen cleanliness and overall deep cleaning
Attending Department Meetings
Communicating with your management or team members
Follow our hotel green policies
Following Marriott and Health Department Specs
Any other additional responsibilities that may be asked by General Manager or Operations Manager