AAA Roadside & Tow Driver

AAA Club Alliance • New Castle, DE

20h • Onsite

About The Position

AAA's New Castle, Delaware Fleet is hiring full-time drivers for its Roadside Assistance team. Drivers assist members in varied weather conditions by providing roadside services such as tire changes, battery jump-starts, lock-outs, fuel delivery, towing, and vehicle recovery. The position involves working primarily from a service vehicle and communicating with members to keep them informed and safe. A CDL is not required, and paid training is provided.

The schedule is to be determined, and associates must be able to work days, nights, weekends, and holidays. The position offers an hourly rate of $24.70 based on experience and position, paid biweekly, with overtime during peak season and potential monthly bonuses. Training courses must be completed within 60 days of hire, with additional training as required.

The role requires operating passenger vehicles and light- to medium-duty trucks, including manual and automatic transmissions; inspecting and securing vehicles and equipment; entering call information using in-truck technology; processing payments and reports; and supporting AAA promotional events as needed. The work includes lifting and carrying equipment up to 75 pounds and physically positioning oneself to change tires, inspect vehicles, and push them.

Requirements

• Be at least 21 years old.
• Have a high school diploma or equivalent.
• Possess and maintain a valid driver's license for the state of residence and meet all state and local licensing requirements.
• Be able to pass a physical examination as required by the Department of Transportation and/or company policy.
• Obtain satisfactory pre- and post-employment screening results, including criminal, drug, and motor vehicle screening.
• Be able to lift and carry equipment weighing up to 75 pounds, bend, kneel, balance, change tires, inspect vehicles, push vehicles, and use hand tools.
• Be able to operate passenger vehicles and light- to medium-duty trucks with manual and automatic transmissions.
• Communicate effectively in writing, verbally, by email, and using assigned technology such as GPS.
• Be able to adjust the schedule to attend training as needed.
• Be able to work days, nights, weekends, and holidays.

Nice To Haves

• Three years of experience in an automotive or mechanical environment, technical school, or at least three years of experience in sales and/or customer service is preferred.
• Dependability, empathy, strong customer service skills, an interest in helping others, and comfort working outdoors in varied weather conditions.

Responsibilities

• Provide towing and vehicle recovery services according to established guidelines and quality-control procedures.
• Provide lock-out, fuel delivery, battery jump-start, and tire-change services according to established guidelines and quality-control procedures.
• Communicate effectively with members to keep them informed and ensure their safety.
• Make sound decisions about safe vehicle service and accommodate member needs.
• Accurately enter call information into in-truck technology, process payments, handle cash, and complete required reports.
• Inspect vehicles and equipment to ensure they are safe and meet requirements.
• Keep the fleet vehicle and equipment adequately secured at all times, including when the vehicle is not in use.
• Participate in special events, including parades and television, radio, or social media activities, to promote the AAA brand.
• Complete required departmental training courses within 60 days of hire and additional training as required.
• Perform other duties as assigned.

Benefits

• Competitive hourly compensation of $24.70 based on experience and position, paid biweekly.
• Overtime opportunities during peak season.
• Potential individual monthly bonuses.
• More than three weeks of paid time off may accrue during the first year; the posting also describes two or more weeks of PTO within the first year.
• Eight paid holidays and paid company holidays.
• 401(k) plan with company match up to 7%.
• Health insurance, including medical, dental, and vision plan options.
• Life insurance.
• Paid parental leave of up to two weeks.
• Tuition and continuing-learning reimbursement up to $5,250 per year, plus professional certifications.
• Complimentary AAA membership, including product and service discounts.
• Paid uniforms and paid training for qualified associates.
• Company-provided volunteer opportunities and one volunteer day per year.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED