A/R Processor 2

Zenith American Solutions•Arcadia, CA

About The Position

The A/R Processor 2 provides account reconciliation and resolves customer inquiries for assigned Trusts, ensuring compliance with associated plans and company guidelines. The role has minimum necessary access to Protected Health Information (PHI) and Personally Identifiable Information (PII) based on its job description and responsibilities. The position is in the Contribution Accounting department, is covered by Union OPEIU 537, and is classified as Grade 5. Duties may change, and the job description is not intended to be a comprehensive list of all activities and responsibilities. The role may be required to work remotely based on business needs.

Requirements

High school diploma or GED.
One year of experience working as a Level 1 Accounts Receivable Processor.
Proficiency with MS Office tools and applications.
Computer literacy and ability to learn new applications and systems.

Nice To Haves

Experience working in a healthcare environment or for a third-party benefits administrator.
Bilingual English/Spanish verbal and written communication skills.
Proficiency with 10-key calculations.

Responsibilities

Handle billing inquiries by telephone, electronic modes, and in person from employers, providers, auditors, and client representatives.
Process COBRA payments, self-pay payments, refund requests, and cash receipts.
Receive and process new employer contracts, and maintain and update existing contracts.
Prepare and process incoming and outgoing contribution reports and reconcile reports to payments.
Research discrepancies, credits, retro-payments, and other problems; contact employers regarding discrepancies.
Submit deposits, request stop payments, and reconcile batch files, making corrections when needed.
Perform delinquency and payroll audit processing, including reporting, follow-up, and preparation for entry into the computer system.
Review, research, correct, and balance month-end edit reports.
Perform other duties as assigned.