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Service Writer

Harper Volkswagen•Knoxville, TN
•Onsite

About The Position

We are looking for a Service Writer to join our team! The right candidate will have automotive service advisor experience and a valid driver's license. The day-to-day duties of this role include meeting with customers and determining their needs, providing excellent customer service, and overseeing quality control.

Requirements

  • Valid commercial driver’s license & clean driving record
  • Automotive service advisor experience
  • Ability to read, write and speak English fluently
  • Ability to concentrate and accomplish tasks despite interruptions
  • Multitasking skills
  • Proficient use of computers/business machines

Responsibilities

  • Meet with customers and determine their needs for repair and/or service of their vehicle issues
  • Increase customer satisfaction by building customer relations
  • Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service, and good employee and community relations
  • Monitor the progress of each vehicle throughout the day, and update customers frequently
  • Increase profitability by maximizing sales & executing retail promotions
  • Oversee technicians working on customers’ vehicles, including their time management/efficiency, parts ordering, job completion times
  • Oversee and participate in quality control
  • Participate in the development and documentation of standard operating procedures as appropriate

Benefits

  • Medical, Dental, and Vision Insurance
  • 401(k) Plan
  • Short & Long Term Disability
  • Employer Paid Life Insurance
  • Paid Holidays
  • Paid Vacation
  • Paid Sick Time
  • Paid Birthdays
  • Paid Training
  • Opportunities for Advancement
  • Closed Sundays
  • Healthy Work/Life Balance

Career Resources

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