Warehouse Supervisor Jobs

About The Position

Requirements

• High school diploma or equivalent required.
• Previous warehouse, distribution, logistics, or fulfillment experience required.
• Previous leadership, lead, trainer, or supervisory experience strongly preferred.
• Experience working in a fast-paced warehouse environment preferred.
• Proven ability to establish goals, monitor KPIs, and drive team performance.
• Experience with NetSuite or another ERP system strongly preferred.
• Strong proficiency with Microsoft Office, including Outlook, Teams, and Excel.
• Strong written and verbal communication skills.
• Excellent organizational, time management, and prioritization skills.

Nice To Haves

• Are a natural leader who enjoys developing people and building high-performing teams.
• Have a strong customer-first mindset while understanding the importance of achieving revenue and business objectives.
• Are an excellent communicator who can build relationships with customers, employees, managers, and leadership.
• Are comfortable coaching employees through both successes and performance challenges.
• Know how to motivate a team while maintaining clear expectations and accountability.
• Take ownership of problems and follow them through to resolution.
• Are highly organized and able to manage multiple priorities in a fast-paced environment.
• Have strong analytical and problem-solving skills and enjoy using data to make informed decisions.
• Are proactive and naturally look for ways to improve processes and efficiencies.
• Are comfortable setting goals, tracking KPIs, and holding yourself and others accountable for results.
• Are adaptable and comfortable working in a dynamic, growing business where priorities can change.
• Are a collaborative team player who enjoys working across departments.
• Have a positive attitude and are willing to jump in and help wherever needed.
• Enjoy learning about products and are comfortable becoming knowledgeable about string instruments and related products.
• Have an interest in music, education, or the arts (a plus).
• Music knowledge or experience working with musical instruments is a plus.

Responsibilities

• Assist the Warehouse Supervisor with the daily direction and coordination of warehouse employees.
• Help assign work, prioritize daily tasks, and adjust staffing based on changing business needs and workload.
• Serve as a resource for warehouse employees by answering questions, providing guidance, and helping resolve day-to-day issues.
• Support onboarding and training of new warehouse employees and reinforce established procedures and expectations.
• Help promote a positive, accountable, and team-oriented warehouse culture.
• Provide feedback to the Warehouse Supervisor regarding employee performance, attendance, training needs, and operational concerns.
• Work alongside the warehouse team to pick, pack, receive, stock, organize, and ship merchandise.
• Help ensure customer orders are processed accurately and efficiently.
• Monitor workflow throughout the day and identify potential bottlenecks or delays.
• Assist with coordinating incoming shipments, inventory movement, and product storage.
• Help maintain organized and properly stocked work areas, picking locations, and warehouse supplies.
• Assist with cycle counts, inventory accuracy, and investigation of discrepancies.
• Handle string instruments, accessories, and other merchandise with appropriate care.
• Help ensure warehouse equipment, tools, and workspaces are maintained in a safe and orderly condition.
• Work collaboratively with Sales, Customer Success, Production, Solutions, and other departments to support company-wide operational needs.
• Help resolve order or fulfillment issues and communicate effectively when priorities change.
• Support special projects, large orders, seasonal volume increases, and other business initiatives.
• Help ensure customer commitments are met through accurate and timely warehouse execution.
• Maintain a customer-first mindset, understanding that the warehouse plays a critical role in the overall customer experience.
• Help reinforce warehouse safety procedures and safe work practices.
• Identify opportunities to improve workflow, organization, productivity, and efficiency.
• Assist the Warehouse Supervisor in implementing process improvements and maintaining consistent operating procedures.
• Help maintain a clean, organized, and professional warehouse environment.
• Communicate operational concerns, safety issues, and improvement opportunities to warehouse leadership.
• Other duties as assigned.

Benefits

• 401(k)
• 401(k) Matching
• Medical
• Dental
• Vision
• Life
• Short & Long Term Disability
• Generous PTO
• Employee Discount Program
• Pet Insurance