Virtual Banker Jobs

About The Position

Requirements

• At least one year of customer service experience.
• Fluency in English across speaking, reading, writing, comprehension, and communication.
• Fluency in Spanish across speaking, reading, writing, comprehension, and communication.
• Ability to work efficiently between two operating systems simultaneously.
• Strong core technology skills and the ability to learn and use new technology quickly.
• High energy level and a strong sense of urgency.
• Self-motivation and ability to work in a fast-paced team environment.
• Strong organization and multitasking skills.
• Effective communication, decision-making, and problem-solving skills.
• Comfort with being on camera while servicing clients.
• Ability to meet the position’s physical demands, including regularly sitting, using hands, and talking or hearing; frequently standing or walking; occasionally reaching and lifting or moving up to 10 pounds; and close and distance vision.
• Ability to travel between Republic Banking facilities, including occasional out-of-town travel, if required.
• Ability to work a flexible schedule that may include evenings, weekends, and overtime.
• Authorization to work for any employer in the United States.

Nice To Haves

• Bank teller experience preferred.

Responsibilities

• Greet clients promptly and professionally.
• Use bank resources, procedure manuals, and reference materials to independently address client inquiries.
• Process ITM transactions through video interaction efficiently and accurately while delivering quality service and building client loyalty.
• Promote and explain ITM technology and ATM functionality to clients and Republic Bank associates.
• Provide a variety of ITM customer service functions, including making hold decisions, completing address changes and check reorders, resetting PINs, increasing check card limits, and reviewing and cashing checks within established limits.
• Balance daily transactions and verify cash totals while meeting Republic Bank’s performance standards.
• Maintain current knowledge of bank products and services to resolve inquiries and offer solutions that complement client relationships.
• Protect the confidentiality of client account information.
• Maintain working knowledge of TellerNow and Network Manager systems.
• Follow Republic Bank security procedures.
• Adhere to scheduled shift start and break times to optimize availability.
• Maintain knowledge of applicable compliance requirements, learn new regulations, and assist with implementation when required.
• Model and foster behaviors that support the Bank’s values and corporate culture, including trust, cooperation, accountability, and dedication.
• Perform other duties and projects as assigned.