Technical Writer Jobs in San Diego, CA

About The Position

Requirements

• Up to one year of similar or related experience.
• Excellent writing and composition skills.
• Able to plan, organize, and coordinate projects.
• Ability to communicate effectively, both orally and in writing.
• Able to understand and convey technical information.
• Good analytical skills.
• Good research skills.
• Attention to detail and able to meet deadlines.
• Ability to consistently apply styles and formats and follow template rules.
• Solid problem-solving skills.
• Able to use PC, Internet, and all related software programs.
• Proficiently utilizes software and tools including Confluence, Jira, and Microsoft Office.

Nice To Haves

• Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.

Responsibilities

• Creates user documentation for KeyStone including how-to-guides, instruction manuals, charts, graphs, and forms using Confluence or other software programs.
• Arranges for the production and distribution of documented material.
• Maintains records via JIRA of documentation progress.
• Provides input for the documentation roadmap.
• Periodically reviews documentation and recommends changes.
• Updates and edits previously documented material as required.
• Ensures accuracy of changes by conducting research in KeyStone and by consulting existing documentation and subject matter experts when necessary.
• Writes according to set standards regarding clarity, conciseness, style, and terminology.
• Uses proper grammar, punctuation, and spelling.
• Consistently utilizes defined styles, format, templates and publication tools.
• Produces visuals or integrates existing visuals into documentation.
• Organizes information to facilitate the efficient compilation of the material.
• Develops and maintains knowledge of the KeyStone system.
• Remains current on product updates and new releases.
• Maintains system awareness by working directly in KeyStone to develop documentation.
• Tests new software to ensure it adheres to published capabilities and written documentation.
• Makes recommendations to improve the KeyStone system.
• Develops and maintains knowledge of Confluence.
• Utilizes Confluence tools and templates consistently and according to established guidelines.
• Contributes to major Confluence documentation initiatives.
• Provides input on Confluence architecture and design.
• Assists users with basic functionality and troubleshooting using established guidelines and best practices.
• Collaborates with Education to publish eLearning materials.
• Confers with employees to determine subject material to be developed for publication.
• Provides a high level of customer service for documentation requests.
• Communicates clearly and positively with system users at all times.
• Ensures timely and accurate responses to questions about documentation.
• May work with other departments to ensure internal instructions are being properly documented.
• Stays diligent about honoring deadlines, keeping promises, and maintaining standards.
• Perform others related duties as required and assigned.
• Demonstrates flexibility in approach.
• Completes special projects as assigned.

Benefits

• Medical, Dental, Vision, Life Insurance
• 401(K) Match
• Discretionary profit share
• Discretionary annual bonus
• Wellness Programs: Yoga and Massages
• Bi-Weekly engagements (coffee tastings, trivia, etc.… )
• Community Involvement
• Professional Development Growth Days
• Vacation Days
• Floating Holidays
• Sick Days
• Parental leave