Technical Support Jobs

About The Position

Requirements

• A high school diploma or GED is required
• Minimum of one (1) year of direct work experience in healthcare related areas required .
• Intermediate skills with Microsoft Office products required.

Nice To Haves

• Associate’s degree in health - related, Computer Science, Information Systems, field preferred.
• Epic certification in assigned applications(s) preferred.
• Experience implementing an electronic health record system preferred.
• Working knowledge of healthcare IT systems preferred.
• Previous experience presenting to and interacting with peer groups and committees in a regular workgroup setting desirable.

Responsibilities

• Attend required training and obtain/maintain Epic certification in their assigned application(s).
• Participate in all implementation activities, including planning, project coordination, device testing, site readiness, and coaching of end users.
• Provide technical support and problem resolution assistance to end-users of system applications, focusing on the introduction, acceptance, integration, and optimal use of their assigned application(s).
• Work with departmental and operational staff in one-on-one, group, and committee settings to analyze and resolve complex system issues. Present on new features and potential solutions to problems.
• Conduct system testing for new functionality, upgrades, special updates, and fixes to applications.
• Collaborate with operational/medical leadership and clinical governance to identify opportunities to support process improvements and improved health outcomes in our clinic operations, clinical practice, quality, and research initiatives. Provide support for these projects through project management, committee participation, and providing best practice advice.
• Work with departmental staff to support the Decision Support and Integration Services teams’ clinical reports and interfaces.
• Analyze and document end-user needs for development and modification of systems; make scope and specification recommendations, following the systems development life cycle methodology to implement new functionality and upgrades to the system.
• Prioritize assigned tasks and projects based upon direction provided by manager.
• Maintain timely, effective, and appropriate communications/documentation.
• Maintain currency in field through continuing education, literature, and seminars. Apply this knowledge to subsequent tasks and impart to other Information Services and operational staff as necessary.
• Perform other duties as assigned