Support Analyst
CSE Software • Peoria, IL59d • Onsite
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Support Analyst, CSE Software Inc. | Peoria, IL (Onsite)
CSE Software•Peoria, IL
•Onsite
About The Position
The Support Analyst provides technical support for desktop applications and PC environments while delivering a high level of customer service. The ideal candidate is customer-focused, highly organized, detail-oriented, and motivated to solve problems efficiently in a team-based environment.
Requirements
- Experience troubleshooting PC software and desktop applications
- Previous help desk or technical support experience
- Working knowledge of PC operating systems
- Strong written and verbal communication skills
- Proven ability to deliver outstanding customer service
- Ability to work effectively both independently and as part of a team
- Strong organizational and time-management skills
- Ability to prioritize tasks from multiple stakeholders
- Demonstrated problem-assessment and problem-solving skills
- Keen attention to detail and accuracy
- Professional demeanor
- Availability to work a flexible schedule
Nice To Haves
- Familiarity with SQL and Microsoft products
Responsibilities
- Provide technical support for desktop applications and PC environments.
- Deliver a high level of customer service.
- Troubleshoot PC software and desktop applications.
- Work effectively both independently and as part of a team.
- Prioritize tasks from multiple stakeholders.
- Assess and solve problems.
- Maintain a professional demeanor.
Benefits
- Salary based on experience
- 401(k)
- Health insurance
- Paid holidays
- Paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
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