Social Services Director Jobs

About The Position

Requirements

• Bachelors Degree in Human Services or related field, required (Master’s Degree in Social Work or related field, preferred)
• Five (5+) years of experience with homeless population or special needs population (mental illness, substance abuse, HIV, etc..)
• Three (3+) years must be in a managerial position
• Professional experience or desire or work with homeless and other underserved populations and communities.

Nice To Haves

• Successful completion of SIFI (Seminar in Field Instruction) preferred.

Responsibilities

• Assist the Program Director with the administration of the program
• Effectively manage the entire building in the absence of the Program Director
• Oversee the day-to-day operations of the Social Service program
• Delegate and monitor client-related operational responsibilities, as appropriate, to Intake and Case Management team members
• Oversee the timely assessment of clients upon admission, change of condition and review and update care plans.
• Facilitate interdepartmental communication and conduct social service staff meetings
• Attend meetings with funders or outside agencies.
• Connect with community leaders to build connections, gain support and troubleshoot issues/concerns.
• Report all significant (i.e. Funder) events, and monitoring events to the Program Director.
• Liaison with medical staff and psychiatric providers (both internal and external) to ensure appropriate service delivery for clients.
• Liaise with DHS Intake Center and DHS Management
• Develop and implement a system to ensure that clients maintain their medication compliance on a weekly basis.
• Develop program content to address client needs related to housing, substance abuse treatment, mental health, and employment.
• Plan and organize program activities to maximize program contract and performance goals as outlined in DHS Performance Incentive Plans.
• Maintaining compliance with all organizational policies and legal regulations, by ensuring meticulous documentation of all activities in the department.
• Review analysis of program and demographic client data to make program improvements.
• Communicate with peers at other Acacia Network Shelters on issue related to client progress and best practices.
• Set realistic weekly and monthly performance goals in accordance with contract requirements with reporting staff.
• Ensure housing and performance outcomes are met on a monthly/quarterly/annual basis.
• Monitor and track clients housing placements, medical compliance and Individual Service Plans.
• Conduct periodic internal file reviews and implement Quality Assurance measures as needed to ensure quality service delivery to clients (i.e. address and investigate client complaints).
• Conduct and document one-on-one supervision of direct reporting staff to assess and improve work. performance (i.e. identify training needs, professional development, ect.)
• Develop and implement crisis prevention/or intervention strategies to ensure a safe and secure environment.
• Conduct case conferences with difficult to engage clients and relevant Case Manager and/or Housing Specialist.
• Submit accurate DHS and ACACIA’s monthly reports to Program Director for review in a timely manner.
• Organize onsite and offsite training opportunities for professional development of staff.
• Troubleshoot client and direct reporting staff program problems, and make decisions in accordance with program policies, procedures, and protocols.
• Review, sign and submit timesheets for all direct reports.
• Complete incident reports to relevant parties to properly and timely record any incident.
• Report all incident that may subject Acacia Network to liability to the Program Director.
• Performs other duties assigned by the Program Director.