Director Social Services

HELP USA • New York, NY

10d • Onsite

About The Position

As Director of Social Services at HELP Webster Ave, a shelter for single adult women in the Bronx, New York, you will lead a social services team providing culturally sensitive, trauma-informed services. This role is an opportunity to help struggling and vulnerable adults by overseeing the delivery of quality services and identifying/developing new programs to meet client needs.

Requirements

• Bachelor's degree required.
• Minimum five years of management experience, including management of a team providing services to people experiencing homelessness.
• Bilingual fluency in a second language, ideally Spanish/English.

Nice To Haves

• Master's degree in social work or related field preferred.
• Experience working with the NYC Department of Homeless Services (DHS) and knowledge of CARES are strongly preferred.

Responsibilities

• Providing direct supervision to Case Managers and Recreation Specialists, ensuring the delivery of quality and appropriate services to clients through case conferences, team meetings, supervision, and case record reviews.
• Developing and monitoring service linkages for medical and mental health care, immigration legal services, childcare, school registration and related services, ESL instruction, interpretation and translation services, and other services as needed.
• Ensuring a smooth handoff from the Intake process to the Case Management team.
• Identifying changing program needs and program gaps and developing new services, service directions, and/or programs to meet client needs.
• Identifying staff development issues and ensuring staff receive appropriate training as needed.
• Managing a small caseload as needed.

Benefits

• Health insurance through Cigna, including dental and vision, with an option that covers the entire family with minimal employee contribution.
• Generous Paid Time Off!
• 401(k) with Company contribution, even if the employee doesn't contribute.

What This Job Offers

• Job Type: Full-time
• Career Level: Director