Servicenow Product Owner Jobs

About The Position

Requirements

• 10+ years of ServiceNow platform experience, with demonstrated depth across ITSM, SPM, APM/EA, IRM, HAM, SPO, Now Assist, and core ServiceNow platform capabilities.
• 5+ years leading major ServiceNow initiatives, including enterprise‑wide or transformational programs.
• Demonstrated experience supporting: Fresh ServiceNow implementations, and/or Modernization of legacy ServiceNow environments into clean, greenfield architectures.
• Strong background in solution design, requirements analysis, and stakeholder facilitation within complex enterprise environments.
• Proven experience working as a core member of a mature ServiceNow platform team, collaborating closely with architects, developers, administrators, and offshore delivery resources.
• Excellent written and verbal communication skills.
• Strong facilitation and stakeholder‑management capabilities.
• Ability to influence outcomes without formal authority.
• Comfort navigating ambiguity while driving clarity and alignment.
• Analytical, outcome‑oriented mindset with a focus on long‑term platform health and value.
• 5+ years of IT-relevant work experience with a Bachelor's degree.
• OR 7+ years of IT-relevant work experience without a Bachelor’s degree.

Nice To Haves

• Experience within a Fortune 500 or similarly complex global organization.
• Established ServiceNow community presence, such as participation in community forums or user groups, speaking engagements, published blogs, or recognized thought leadership.
• Working knowledge of ServiceNow licensing and packaging, with the ability to assess entitlement and cost implications during solution design and partner effectively with procurement and vendor management teams.

Responsibilities

• Lead requirements discovery, process analysis, and solution design efforts as a core member of the ServiceNow Platform Team.
• Define functional designs that align with platform guardrails, enterprise standards, and long‑term architectural direction.
• Partner closely with ServiceNow architects and developers on the platform team to ensure design intent is understood and correctly implemented.
• Promote standard, out‑of‑the‑box ServiceNow capabilities and an AI‑first design approach to reduce technical debt and accelerate delivery.
• Act as the primary platform representative in engagements with business stakeholders, guiding them from requirements through solution decisions.
• Facilitate design workshops and working sessions that align business priorities with platform capabilities.
• Clearly communicate trade‑offs, risks, and design rationale to stakeholders at varying levels of technical depth.
• Influence adoption of standardized solutions while balancing business needs, timelines, and scalability.
• Contribute to large‑scale ServiceNow initiatives, including greenfield implementations and modernization of legacy capabilities.
• Provide ongoing functional leadership within the platform team to support post‑go‑live optimization and adoption of new ServiceNow releases.
• Incorporate ServiceNow licensing considerations into solution design to ensure cost‑effective, compliant platform usage.
• Help evolve platform patterns, best practices, and reusable designs that benefit the broader ServiceNow ecosystem at Qualcomm.

Benefits

• Competitive annual discretionary bonus program
• Opportunity for annual RSU grants
• Highly competitive benefits package