ServiceNow Product Owner

Leidos

7d • $73,450 - $132,775 • Remote

About The Position

The Leidos Chief Data & Analytics Office (CDAO) is seeking a ServiceNow Product Owner. The position is available for full-time telework from any U.S.-based location. The Product Owner will partner with the Scrum Master to establish an Agile development practice for the ServiceNow team and expand platform capabilities, including EmployeeWorks, NowAssist, AI Control Tower, HRSD, and L1 Support Agent.

Requirements

• Bachelor's degree and 4+ years of relevant experience; additional years of experience may be substituted in lieu of a degree.
• Experience managing a backlog or an equivalent prioritization and requirements function.
• Excellent stakeholder communication and requirements-gathering skills.
• Familiarity with the ServiceNow platform and its capabilities.
• Strong background in Agile development.
• Must be a U.S. citizen.

Nice To Haves

• Certified Scrum Product Owner (CSPO) or equivalent.
• ServiceNow Certified System Administrator (CSA).
• Experience with ServiceNow modules ITOM, HAM, SAM, CSM, HRSD, and AICT.
• Experience rolling out AI capabilities, especially ServiceNow NowAssist.

Responsibilities

• Own and prioritize the day-to-day ServiceNow product backlog based on business value.
• Serve as the primary point of contact for business stakeholders and customer requests.
• Define user stories and acceptance criteria, and ensure backlog items are ready for development.
• Partner with the Scrum Master to maintain sprint readiness and backlog health.
• Represent the business in sprint reviews and demos, and gather and incorporate feedback.
• Review and validate AI-generated meeting summaries and requirements for accuracy before they enter the backlog.
• Report on delivered value and backlog progress to the team and stakeholders.
• Escalate competing priorities across product areas to ServiceNow platform leadership.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level