ServiceNow Product Owner (BSA Lead)
About The Position
Huntington is seeking a strategic and experienced BSA Lead/Product Owner to lead the development and optimization of solutions on the ServiceNow platform. The role calls for a deep understanding of ServiceNow capabilities, agile product management, and the ability to lead cross-functional teams and manage stakeholders. The successful candidate will proactively solve problems and deliver digital solutions that create business value. This onsite position may be filled at a Huntington corporate office in Minnetonka, Minnesota; Columbus, Ohio; Dallas, Texas; Birmingham, Alabama; Atlanta, Georgia; or Houston, Texas. The position is designated exempt and is not eligible for overtime pay.
Requirements
- Bachelor's degree or at least four additional years of equivalent experience.
- 8–12+ years of related experience in product ownership, project management, or service delivery management.
- At least 3 years of hands-on experience with the ServiceNow platform.
- Experience performing the listed responsibilities, including assisting with scope documents and eliciting and documenting functional and non-functional requirements and use cases.
- Demonstrable technical skills and ability to learn technology.
- Strong organizational, written communication, and oral communication skills.
- Experience facilitating group sessions to gather requirements and asking relevant questions to explore details.
- Experience tracking deliverables and driving them to completion.
- Ability to manage multiple projects in a fast-paced environment and meet deadlines.
Nice To Haves
- Deep knowledge of ServiceNow modules and capabilities.
- Strong understanding of agile methodologies, including Scrum and SAFe.
- Excellent communication, facilitation, and stakeholder management skills.
- Proven ability to lead cross-functional teams and drive consensus.
- ServiceNow certifications, such as Certified System Administrator or Certified Implementation Specialist.
Responsibilities
- Define and communicate the product vision, roadmap, and backlog for ServiceNow initiatives.
- Translate business needs into actionable user stories and acceptance criteria.
- Prioritize features and enhancements based on business value, technical feasibility, and user impact.
- Serve as a subject matter expert for the ServiceNow platform and applications.
- Collaborate with architects and developers to ensure solutions are scalable, secure, and maintainable.
- Keep current with ServiceNow releases and recommend adoption of new features.
- Lead and mentor a scrum team of business analysts, developers, and testers.
- Facilitate agile ceremonies, including sprint planning, reviews, and retrospectives.
- Serve as the primary liaison between business stakeholders and technical teams.
- Ensure timely delivery of high-quality solutions that meet or exceed expectations.
- Monitor product performance and user feedback to drive continuous improvement.
- Champion best practices in agile development, DevOps, and ITIL processes.
- Assist in creating scope documents and elicit and document functional and non-functional requirements and use cases.
- Facilitate group sessions to gather requirements, ask relevant questions, and explore details.
- Track and drive deliverables to completion.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
