Service Manager Jobs

About The Position

Requirements

• Must have valid driver’s license and clean driving record.
• Must submit to and pass pre-employment drug screen and random drug screens.
• Must be able to become a registered alarm employee.
• Must have extensive experience in the installation, programming and troubleshooting of Access Control, CCTV and Intrusion systems.
• Must have clear and effective oral and written communication skills.
• Must have advanced knowledge of how to read and interpret architectural, electrical, and mechanical drawings.
• Must be able to pull and suspend wire according to code.
• Must have a clear understanding of electrical, security, and safety codes.
• Must be able to safely use hand and power tools.
• Must be able to effectively communicate with supervisors to address problems that may arise in the field.

Nice To Haves

• Experience with several of the following brands: Lenel RS2 GE(Casi) DMP DSC DoorKing Interlogic Honeywell 2GIG Exacq S2 Speco Avigilon
• 3+ years of experience with access control, CCTV, and burglar alarms.
• Multiple manufacturer certifications
• Certifications from Electronic Security Association, including CST certification.

Responsibilities

• Performs all duties with honesty, integrity, and the pursuit of excellence.
• Provides timely and efficient support to clients and their representatives.
• Provides on-site and remote support and troubleshooting on a variety of access control, CCTV, and burglar systems.
• Performs on-site repairs when possible.
• Advises customers on upgrade needs and options.
• Provides training for clients and end users.
• Assists installation division with programming and installation when necessary.
• Performs upgrades and alarm takeovers as needed.
• Communicates effectively with Service Manager and support staff by submitting all necessary documentation on service tickets.
• Maintains an accurate inventory of service parts on company provided vehicle.
• Maintains working knowledge of systems the company installs; adapts to and learns new systems as technology advances. Agrees to be a lifetime learner.
• Takes part in on-call rotation for emergency after-hours service.
• From time to time may be called upon to assist in other divisions.
• Attends scheduled company meetings.
• Attends training classes held either onsite or offsite as required.
• Occasionally travels to job sites over 2 hours away that require overnight stays.

Benefits

• Company provided vehicle, power tools, and other equipment as needed.
• Benefit eligibility on the first of the month following 30 days of employment including 401k.