Service Advisor Jobs

About The Position

Requirements

• Basic mechanical aptitude or understanding of agricultural or heavy equipment operations, with the ability to interpret telematics data, machine systems, and service information
• Strong communication skills and professionalism, with the ability to clearly explain technical information in a confident, customer-friendly way
• Highly organized and detail-oriented, able to manage multiple priorities, deadlines, and system inputs in a fast-paced environment
• Proactive problem-solver who takes initiative, thinks ahead, and follows through with minimal supervision
• Self-motivated, adaptable, and able to maintain composure under pressure while working flexible hours during peak seasons
• Experience with technology, including telematics platforms, machine data systems, dealership software, and Microsoft Office
• Excellent customer service skills with the ability to communicate clearly and professionally in a variety of situations
• A willingness to learn and adapt to new equipment, systems, and evolving customer needs
• A team-oriented mindset with the ability to collaborate effectively across service, parts, and sales departments to support customer uptime and service goals

Responsibilities

• Manage telematics and connected service programs, including machine data, error codes, maintenance intervals, and fleet notifications
• Activate and maintain telematics subscriptions, customer permissions, and connected services at point of sale
• Monitor system alerts and proactively communicate issues to the Service Manager for timely action
• Support service operations by handling customer calls, gathering repair details, and assisting with scheduling and estimating
• Open, track, and close work orders while ensuring accuracy and timely processing
• Monitor recalls, PIPs, and subscription renewals, coordinating communication with technicians and leadership
• Proactively identify service opportunities and support revenue growth through maintenance recommendations and service programs
• Assist with quoting service plans, maintenance agreements, and seasonal service promotions
• Deliver strong customer service by providing clear estimates, recommendations, and timely follow-up
• Continue developing product knowledge, technical skills, and familiarity with dealership systems and tools

Benefits

• Above average pay
• Medical insurance
• Dental insurance
• Vision insurance
• 401K plan with company match
• Employer paid disability insurance
• Employer paid life insurance