Service Advisor / HVAC Quoting & Estimating

Stark Tech•Bow, NH

55d•Onsite

About The Position

ENE Systems of NH, a Stark Tech Company, is seeking a Service Advisor to join their team. This full-time Service Advisor will be responsible for accurate time and material estimating, creating detailed customer quotations, and managing parts research and sourcing for repairs and upgrades. Acting as a key support to Account Managers and customers, the role requires strong communication, time management, and teamwork skills, along with a solid understanding of HVAC products and services to develop precise scopes of work. With a focus on trust, reliability, and innovation, the Service Advisor will contribute to driving growth and supporting our expanding customer base.

Requirements

High School Diploma or equivalent and at least 5 years of related experience, or the equivalent combination of education (technical school) and experience in the Boiler, Critical Power, or HVAC industry.
Strong communication skills
Time management skills
Teamwork skills
Solid understanding of HVAC products and services
Excellent customer service skills

Responsibilities

Accurate time and material estimating
Creating detailed customer quotations
Managing parts research and sourcing for repairs and upgrades
Acting as a key support to Account Managers and customers
Developing precise scopes of work
Prepare and send accurate quotes and proposals tailored to customer needs, collaborating with the service department, field technicians, and other internal teams based on daily customer interactions.
Maintain product knowledge on HVAC systems, components, and services.
Respond to inbound sales inquiries via phone, email, and website.
Proactively identify sales opportunities/leads.
Liaise with customers and Account Managers to communicate relevant updates and ensure seamless coordination based on customer interactions and requests.
Coordinate with field technicians, service managers, and the warehouse team to ensure smooth delivery and service execution.
Assist with order processing by managing parts ordering for approved work, handling material returns, and addressing product availability inquiries.
Prepare and send accurate quotes and proposals based on customer needs, collaborating closely with the service department, field technicians, and other internal teams to ensure all customer interactions and requirements are addressed effectively.