HVAC Service Technical Advisor

Brandt Heating and Air Conditioning•Iowa City, IA

10d

About The Position

Brandt Heating and Air Conditioning is hiring an HVAC Service Technical Advisor in Iowa City. This role combines HVAC technical expertise with training, mentoring, field support, and leadership. The advisor supports technicians with complex problems, coaches them in the field, identifies training needs, develops training programs, and helps improve department operations and technician development. The position offers more predictable hours than a traditional technician role, shared on-call coverage through a rotation, and an emphasis on work-life balance. The advisor collaborates with dispatch, service, installation, management, and internal service leaders to improve workflows, reduce operational costs, and deliver a consistent customer experience. The company emphasizes professionalism, safety, accountability, continuous improvement, and staying current with industry trends.

Requirements

State of Iowa HVAC License.
Valid driver's license.
Level 4+ technician experience.
At least 3 years in customer service or management within a service industry, or equivalent education/experience.
Ability to read and interpret wiring diagrams and blueprints.
Strong troubleshooting skills across furnaces, AC, geothermal, heat pumps, boilers, and rooftop units.
Ability to safely operate scissors and genie lifts.
Basic sheet metal knowledge.
Understanding of air balancing principles and techniques.
Experience making repair and replacement decisions.
Strong computer skills and organization.
Advanced customer service and communication skills.
Demonstrated leadership and accountability.
High school diploma or equivalent.
Strong proficiency with ServiceTitan or similar service management software.
Residence within 30 miles of the company's location.

Nice To Haves

NATE certification.
Experience with MeasureQuick.

Responsibilities

Ride along with technicians to provide coaching and feedback.
Help troubleshoot complex HVAC issues.
Support repair-versus-replacement decisions.
Conduct training and mentoring.
Help establish and maintain technician expectations.
Build and maintain training programs through Interplay Learning.
Review callbacks and identify ways to prevent repeat problems.
Collaborate with dispatch, service, and installation.
Help maintain safety and code compliance.
Support relationships with local trade schools.
Partner with the Management Team and internal service leaders to streamline workflows, reduce operational costs, and improve the customer experience.