Service Advisor Jobs

About The Position

Requirements

• Valid driver’s license may be required, along with a driving record that meets the requirements of the company’s insurance provider.
• 1 year service experience; or equivalent experience and/or education.
• Personal computer skills, familiarity with accounting and other software for dealer operations.
• Proficient in Microsoft Office, Smart Sheets and Adobe.
• Strong comprehension, communication, and time management skills.
• Must be punctual and ready to work at the agreed upon time.

Responsibilities

• Provide proactive outbound communication to customers and sales representatives regarding chassis status, updates, timelines, and completion.
• Monitor each chassis throughout production, confirming progress and updating stakeholders on any changes in schedule or scope.
• Identify and escalate potential problems early, assisting in finding solutions before they impact customer expectations.
• Record project updates using email, phone, and other forms to maintain accurate, timely, and transparent communication.
• Collaborate with internal stakeholders to ensure a smooth transition between departments, resulting in an efficient and quality product.
• Recommend and support enhancements to communication practices, documentation, and workflow efficiency.

Benefits

• Exceptional Total Rewards package
• Outstanding healthcare benefits
• Robust 401(k) plan with company matching
• Employee stock purchase program
• Performance-based incentives
• Opportunities for professional growth through ongoing training and development