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IT HelpDesk Technician I

The Alaska Club•Anchorage, AK
•Onsite
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About The Position

The IT HelpDesk Technician I is an entry-level position responsible for providing end-user IT support for The Alaska Club. This role's typical duties include user account management, workstation setup, workstation deployment, participating in IT projects, and resolving end-user issues within the designated ticketing system. Strong customer service skills are required for collaborating with other departments and assisting users with trouble-tickets. This is an on-site position based in Anchorage, Alaska.

Requirements

  • Antivirus applications / EDR
  • Communication to audiences of varying technical skill level
  • Computer hardware and peripherals
  • Active Directory, Group Policy, DFS, DNS, DHCP, Hyper-V and WSUS
  • Microsoft 365 suite of programs
  • Microsoft Windows Server 2016 and above
  • Microsoft Windows 10 and 11 client operating systems
  • Networking and segmentation
  • PCI Compliance
  • Remote management and RDP
  • VOIP Phone Systems

Responsibilities

  • First line of contact for employees requiring IT assistance
  • Document and communicate clearly within ticketing system to include actions taken, daily follow-up, next steps, attempted resolutions, and symptoms observed
  • Prioritize, troubleshoot, and resolve a variety of end-user support issues both in-person and remotely
  • Troubleshoot and support door controllers, badge scanners, and turnstiles
  • Manage Active Directory and application-specific user accounts and permissions
  • Perform upgrades or installs of software or devices
  • Support multiple CRM systems
  • Update and maintain IT Inventory system
  • Travel may be required to any of our sites and locations
  • On-call duties as required
  • All other duties as assigned

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What This Job Offers

Job Type

Full-time

Career Level

Entry Level

Education Level

No Education Listed

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