Service Manager
NextGen Security LLC • Houston, TX55d • Onsite
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Service Manager
NextGen Security LLC•Houston, TX
•Onsite
About The Position
We are seeking a high-impact Service Manager to lead and grow our service operations in the Houston market. This role will own service performance, customer satisfaction, and recurring revenue growth, while leading a team of technicians and coordinators in a fast-paced security integration environment. This position offers the opportunity to scale a critical business unit, improve operational performance, and drive long-term customer partnerships.
Requirements
- Bachelor’s degree in operations, business, management or related field or relevant security industry management experience, specific to service or operations
- Experience in management, operations, and leadership.
- Previous supervisory/management experience
- Excellent customer service skills
- Excellent oral and written communication skills
- Must be able to communicate effectively and professionally in both written and verbal manner to customers, vendors and to those within the company.
- Must possess a positive attitude and be willing to interact with customers, co-workers and other personnel at all times.
- Commitment to integrity and Company Standards and Procedures.
Responsibilities
- Managing the service department operations to ensure customer satisfaction including business growth through marketing and customer visits.
- Lead, develop, and hold accountable a team of Field Service Technicians and Coordinators, driving performance, productivity, and career growth.
- Manage service contracts.
- Establish and maintain subcontractor relationships around the country.
- Partner with sales and independently drive new service contract growth through customer relationships, site visits, and identification of upsell opportunities.
- Ability to safely operate a company vehicle.
- Provide exceptional customer service to clients.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
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