Social Security Disability Hearing Case Manager
Mindset47d • $23 - $30 • Remote
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Social Security Disability Hearing Case Manager
Mindset
•$23 - $30•Remote
About The Position
We are seeking a dedicated and compassionate Social Security Disability Hearing Case Manager to assist clients with the application process, gather necessary documentation, advocate on their behalf, and help ensure claims are processed accurately. The role supports clients through what can be a lengthy claims process and communicates with Social Security Administration officials to resolve issues or discrepancies. This is a remote role requiring reliable internet with speeds of at least 100 Mbps download and 30 Mbps upload, a comfortable and private workspace, and a backup plan for occasional internet outages. The company provides a MacBook and, as needed, a headset, keyboard, and monitor. Employees are responsible for maintaining a productive work setup and meeting attendance, availability, productivity, confidentiality, and performance expectations during scheduled hours, subject to approved leave, reasonable accommodations, and applicable law. The schedule is 40 hours per week, with limited overtime; typical working hours are 9:00 a.m. to 6:00 p.m. EST.
Requirements
- Previous experience working with Social Security claims or similar benefits programs.
- Strong interpersonal and communication skills.
- Ability to empathize with clients and provide compassionate support.
- Excellent organizational skills and attention to detail.
- Proficiency in Google Suite and other relevant software programs.
- Ability to work independently and as part of a team.
- A dedicated, private, and quiet workspace appropriate for confidential client conversations.
- Ability to remain attentive, responsive, and free from recurring personal interruptions during scheduled working hours.
- Reliable internet with speeds of at least 100 Mbps download and 30 Mbps upload, plus a backup plan for occasional internet outages.
Nice To Haves
- Bachelor's degree in social work, psychology, or a related field.
- Knowledge of Social Security policies and procedures.
- Experience working in a remote or virtual office environment.
- Knowledge of virtual phone systems and online scheduling software.
Responsibilities
- Gather required documentation and information from clients to support their claims.
- Provide guidance and support to clients throughout the claims process.
- Advocate on behalf of clients to help ensure claims are processed accurately and efficiently.
- Communicate with Social Security Administration officials to resolve issues or discrepancies.
- Handle a high volume of calls.
- Keep detailed records of client interactions and claim status updates.
- Stay up to date on changes to Social Security policies and procedures.
Benefits
- Remote first policy.
- Large responsibility from the start.
- The ability to ascend within the company.
- A team of creative, transparent entrepreneurs driven to accomplish the company mission.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
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