Room Attendant Jobs

About The Position

Requirements

• Ability to read and understand and communicate chemical labels, and Safety Data Sheets, Instructions.
• Ability to gain knowledge of applicable franchise standards and procedures.
• Ability to complete applicable housekeeping forms and to communicate any problems and/or unusual conditions to management.
• Ability to read and comprehend manuals
• Ability to positively communicate with guests and co-workers.
• Ability to work within scheduling guidelines.
• Ability to work with minimal or no supervision
• Ability to follow schedule and ability to perform physical labor.
• Requires ability to perform light to moderately heavy housekeeping duties using the approved chemicals and equipment.

Nice To Haves

• Some high school education (grade 9) preferred
• Previous hotel experience preferred; however, ability gained through 2+ years related employment (customer service) or on-the-job training may substitute for actual hotel housekeeping experience.

Responsibilities

• Makes beds neatly with fresh linen (including: sheets, duvet, blankets and pillow cases).
• Makes rollaway beds, cribs, and sofa bed.
• Removes dirty linen
• Picks up debris/trash from floors, removes and empties trash in wastebaskets, cleans mirrors and shelves, closet, in-room safe (if not being used).
• Inspects and restocks collateral.
• Wipes door frames, window sills, walls and baseboards, and arranges furniture properly.
• Cleans appliances, equipment, furniture and cupboards.
• High-dusts artwork.
• If Applicable: Remove trash, sweep, dust any balcony/patio areas
• Inspects marketing collateral, replacing expired or damaged items.
• Cleans & disinfects bathrooms including: basin, bathtub, toilet, tile, flooring, and walls using approved cleaning chemicals and rags.
• Replenishes bathroom supplies/amenities and linen in accordance with brand/hotel standards.
• Replenishes room supplies (Coffee, condiments, mugs, glassware, utensils, cups, stationery, pens) in accordance with brand/hotel standards.
• Cleans mirrors, windows, vent cover, glass doors.
• If Applicable: Cleans & disinfects kitchen including: counters, refrigerators, stove, tile, flooring, and walls using approved cleaning chemicals and rags.
• Reports room status (vacant/occupied; clean/dirty; Do Not Disturb (DND) in a timely manner to the appropriate persons/departments.
• Reports items that require repair or additional cleaning to the appropriate person/department.
• Restocks housekeeping cart.
• Vacuums hallways.
• Turns in all lost and found articles immediately.
• Operates a light vacuum cleaner under beds, carpet throughout, as well as in front of hallway door.
• Maintains a professional image, including grooming, verbiage, and body language, at all times.
• Warmly greets both guests and coworkers (using the 10/5, first and last rule) every time they come in contact.
• Actively listens to guests, responding appropriately to their questions and/or concerns.
• Seeks guidance and/or assistance from others to ensure satisfaction.
• Fosters teamwork by offering assistance to others, as needed.
• Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues.
• Reports discrepancies to the proper department.
• Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures.
• Recommends other Baywood properties to our guests, when appropriate.
• Makes a genuine effort to identify and seize each golden opportunity to ‘WOW the guest!’ demonstrating our motto ‘ It’s Better at Baywood! ’