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Director Emergency Services

American Addiction Centers
Onsite

About The Position

This position involves the coordination and administration of all operational aspects to provide effective quality care for patients within Emergency Services. It includes planning and directing administrative and operational functions, preparing and administering budgets, monitoring productivity, ensuring staff development, and facilitating care management. The role also encompasses the development and implementation of strategic plans aligned with Advocate Health Care and Advocate Christ Medical Center's Mission, Values, Philosophy, and Strategic plans. This involves developing long- and short-range goals, policies, and procedures, facilitating patient-focused care, integrating functions across departments and facilities, and planning new services. The Director will also manage business plans, develop and present new programs, oversee statistical information compilation, and maintain collaborative relationships with department managers, physicians, and external contacts. Advocate Health is the third-largest nonprofit, integrated health system in the United States, formed from Advocate Aurora Health and Atrium Health. It provides care under Advocate Health Care in Illinois, Atrium Health in the Carolinas, Georgia and Alabama, and Aurora Health Care in Wisconsin. Headquartered in Charlotte, North Carolina, Advocate Health serves nearly 6 million patients, is involved in numerous clinical trials and research studies, and has Wake Forest University School of Medicine as its academic core. It is recognized for expertise in cardiology, neurosciences, oncology, pediatrics, rehabilitation, organ transplants, burn treatments, and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, offering one of the nation’s largest graduate medical education programs. The organization is committed to equitable care, providing over $6 billion in annual community benefits.

Requirements

  • Master's Degree Required for our Magnet Organization
  • Leadership Certification (if not current, within 1 year of employment)
  • Bachelor’s degree in Nursing or a healthcare related field
  • Advanced degree in business Administration, Hospital Administration or a related field
  • 5-7 years experience in healthcare management
  • Good management skills, including ability to work well with others, team building skills, communication and presentation skills
  • Ability to work across lines and promote good relationships among departments
  • Familiarity with healthcare finance
  • Licensure: Nurse, Registered (RN)

Responsibilities

  • Coordination and administration of all operational aspects to provide effective quality care for patients.
  • Plans and directs the administrative and operational functions of all departments reporting to this position to provide quality patient care, maximize revenues, attract new patients and meet regulatory requirements.
  • Prepares and administers the departmental operating and capital budgets to ensure sufficient funds and personnel to accomplish departmental objectives within approved financial guidelines.
  • Monitors department productivity levels and work functions to ensure proper staff and resource utilization.
  • Ensures the development of staff within the assigned areas.
  • Facilitates the care management process for Emergency Services patients in conjunction with care management and system goals.
  • Identifies areas for operational efficiency improvement and implements changes.
  • Assumes 24 hour accountability for the daily clinical and administrative functions for all departments reporting to this position.
  • Development and implementation of strategic plans that integrate the goals of Advocate Health Care and Advocate Christ Medical Center's Mission, Values, Philosophy, and Strategic plan(s).
  • Develops and implements long- and short-range goals and objectives, policies, and procedures to meet demands for service in keeping with strategic plans for each assigned area; this is inclusive of planning of the interface with other functional areas.
  • Facilitates patient-focused care with ongoing research and review of state-of-the-art models of care delivery, spanning continuum of care.
  • Integrates the functions of assigned areas and promotes the inter-relations between assigned departments and other hospitals and Advocate facilities to maintain consistent standards of care.
  • Plans and implements new services.
  • Determines fiscal feasibility of establishing new or expanded services including the reimbursement component, profitability, staff requirements, and availability of services.
  • Conducts competitor analysis to determine program growth and market share and to keep abreast of trends or changes.
  • Manage the development and implementation of business plans and objectives that support the effectiveness of existing and new programs as well as supports the growth of the hospital.
  • Develops and presents new program/ideas.
  • Coordinates implementation of the new program as well as the marketing, goals, and objectives which provide for the resources necessary to carry out the future growth of the hospital.
  • Develops and oversees the compilation of statistical information to be used for current and future operations.
  • Development and ongoing maintenance of collaborative relationships with department managers/directors, physicians, system-wide contacts and related external contacts in order to meet hospital/system objectives.
  • Develops and maintains relationships with physicians as well as other hospital managers/directors and staff.
  • Monitors impact of services on all other hospital services.
  • Notifies other areas impacted by new and/or expanded services in order that planning for those services can be accomplished.
  • Acts as a liaison between physicians and other hospital departments to facilitate problem resolution.
  • Develops and maintains various relationships with external clients/contacts to promote and ensure program growth.
  • Serves as representative to department meetings as assigned.
  • Works with program directors of Medical Education to ensure residency review requirements related to space, ancillary, and professional staff and other resources are met.
  • Collaborates with peers systemwide to develop standardized protocol, products, contracts, and expected outcomes.
  • Liaison with relevant organizations regarding hospital-based behavioral services.
  • Collaborates with patient advocate organizations, local community mental health agencies, local and state professional societies, health officials, health organizations, and health care training institutions.
  • Establishes and maintains a comprehensive clinical care management system that reflects the quality and patient satisfaction goals of the division.
  • Development and implementation of policies, procedures, and standards that follow quality management, DNV, IDPH, CDC, OSHA, Magnet and other external guidelines.
  • Facilitates and oversees the quality management programs for units and their adherence with system standards and regulatory agencies.
  • Monitors changes and assures compliance with DNV/governmental standards and makes changes in ACMC policy and procedure accordingly.
  • Ensures that assigned areas have instituted an effective Performance Improvement program and that the program integrates with all related committees and processes.
  • Promotes patient safety by reporting of issues through established channels and participates as requested in safety initiatives.
  • Responsible for professional and personal growth and development.
  • Keeps abreast of current standards of care/standards of regulatory bodies.
  • Maintains memberships in professional and community organizations.
  • Participates in activities to enhance professional growth and development by involvement in professional organizations and continuing education.
  • Leads division in customer and associate satisfaction initiatives so as to achieve steady improvement in scoring levels.
  • Use enhanced satisfaction as a consistent key element in all change processes.
  • Utilize staff teams along with management as decision-makers in satisfaction initiatives.
  • Continually assess controllable factors in achieving higher satisfaction levels and facilitate measures to improve.

Benefits

  • Comprehensive suite of Total Rewards: benefits and well-being programs
  • Competitive compensation
  • Generous retirement offerings
  • Programs that invest in your career development
  • Paid Time Off programs
  • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
  • Flexible Spending Accounts for eligible health care and dependent care expenses
  • Family benefits such as adoption assistance and paid parental leave
  • Defined contribution retirement plans with employer match and other financial wellness programs
  • Educational Assistance Program

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